Job Position: Administrative Assistant
Location: Austin, TX 78759
Pay Rate: starting at $22.00/hr
Shift: 8AM to 5PM
Our client is a software technology solutions organization serving clients in the government and legal sectors. This company is a premier provider of document management, records management, imaging, and workflow automation software. They help more than 15, 000 users worldwide digitize, automate, and protect their data. This position will provide administrative and customer service support with responsibilities including preparing letters, PowerPoint presentations, presentations, and other detailed administrative materials. The ideal candidate will be exceptionally organized, polished, proactive, and comfortable managing multiple priorities in a fast-paced environment.
Administrative & Sales Support
-Provide day-to-day administrative support to the leadership team, including assistance with letters, PowerPoint presentations, presentations, and other business materials.
-Prepare professional, accurate, and polished documents and presentations.
-Manage details, deadlines, and multiple priorities with a high level of organization.
-Assist with sales-related administrative tasks and projects as needed.
-Serve as a reliable resource for the sales and management teams.
Customer Service
-Respond to customer inquiries via phone, email, and other communication channels.
-Provide timely, professional, and accurate information regarding products and services.
-Assist customers with basic troubleshooting and guide them through solutions step-by-step.
-Document customer inquiries, troubleshooting steps, and resolutions in the company's CRM or ticketing system.
Cross-Functional Collaboration & Growth
-Work closely with Sales, Marketing, Customer Service, Technical Support, and Development teams.
-Stay current on product updates, features, and industry trends.
-Demonstrate initiative and a willingness to take on additional responsibilities.
Qualifications
-3 5 years of administrative and/or customer service experience preferred.
-Strong attention to detail and exceptional organizational skills.
-Experience supporting executives, sales professionals, or a busy team is a plus.
-Strong working knowledge of Microsoft Word, PowerPoint, and Excel.
-Experience working with CRM or ticketing systems preferred.
-Excellent verbal, written, listening, and interpersonal communication skills.
-Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
-Positive attitude, energy, initiative, and a genuine desire to help customers and teammates.
-Professional presence and excellent follow-through.