Administrative Management, Administrative Skills, Call Volume, Communication Skills, Conflict Resolution, Corporate Policies, Customer Relations, Customer Support/Service, Data Entry, Dental Insurance, Detail Oriented, Documentation, High School Diploma, Interpersonal Skills, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Operational Support, Organizational Skills, Past Due Accounts, Prepare Correspondence, Problem Solving Skills, Property Management, Regulations, Rentals, Team Player, Time Management
Administrative Assistant
SC Ashley Oaks - Charleston, SC 29407
Description
Administrative Assistant (420-Unit Apartment Community)
Ashley Oaks Apartments - Charleston, SC 29407
The Administrative Assistant provides high-level administrative and customer service support for a large, 420-unit multi-family apartment community. This role is critical in maintaining efficient office operations, supporting leasing and management staff, and ensuring a positive experience for residents and prospects in a fast-paced environment.
Key Responsibilities
- Serve as the first point of contact for residents, prospects, and vendors; deliver professional and courteous customer service
- Manage high-volume phone calls, emails, and in-person inquiries
- Support leasing team by scheduling tours, preparing application packets, and assisting with lease documentation
- Maintain and organize a large volume of resident files, leases, and compliance documentation
- Process rent payments, assist with delinquency tracking, and support monthly reporting
- Coordinate and track a high volume of maintenance requests; follow up to ensure timely completion and resident satisfaction
- Assist with move-ins and move-outs, including unit readiness coordination and documentation
- Prepare notices, correspondence, and community communications
- Support property manager with reports, data entry, and operational tasks
- Maintain office supplies and ensure smooth day-to-day office functionality
- Assist with resident events and community engagement initiatives
- Ensure compliance with company policies, fair housing regulations, and local/state requirements
Qualifications
- High school diploma or equivalent required; Associate degree preferred
- 1–3 years of administrative, property management, or high-volume customer service experience
- Experience in multi-family housing or large communities preferred
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience with property management software (e.g., Yardi, AppFolio, RealPage) preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
Key Competencies
- Ability to handle high resident volume with professionalism and efficiency
- Strong multitasking and time management skills
- Customer-focused mindset with conflict resolution abilities
- Team-oriented with a willingness to support multiple departments
- Ability to maintain confidentiality and accuracy under pressure
Work Environment
- Office setting within a residential apartment community
- Frequent daily interaction with residents, prospects, and service vendors
Physical Requirements
- Ability to sit, stand, and walk for extended periods
- Occasional lifting of office supplies (up to 20 lbs)
Salary
Job Type: Full-time
Expected hours: 40 per week
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
Ability to Commute
- Charleston, SC 28407 (Required)