Service Department Coordinator
Job Type: 8 to 5 Monday to Friday
Pay: $15/hr. to $16/hr.
Location: East El Paso
Job Summary
We are seeking a Service Department Coordinator to support daily service operations, customer communication, work orders, billing, and administrative functions. The ideal candidate is organized, detail-oriented, customer-focused, and comfortable working in a fast-paced environment.
Responsibilities:
- Coordinate with service staff to maintain smooth department workflow.
- Review and process timecards and work orders for accuracy.
- Enter work order information into the ERP system.
- Coordinate with Parts and Warranty Departments as needed.
- Process special billing work orders and ensure invoices have the correct PO.
- Maintain customer files and completed work orders.
- Assist with accounts receivable and customer invoice inquiries.
- Handle customer questions, concerns, and disputes professionally.
- Answer phones and provide excellent customer service.
- Manage office supplies and branch petty cash.
- Provide backup, training, and cross-training for other service office duties.
- Perform other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Proficiency with Microsoft Office, including Excel, Word, and Outlook.
- Strong verbal and written communication skills.
- Excellent listening, organizational, and customer service skills.
- Good computer skills and attention to detail.
- Able to work independently with little supervision.