Administrative Assistant

Our associates celebrate lives. We celebrate our associates. Provides administrative support to a funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules meetings, drafts memos, transcribes notes, creates presentations, generates reports, and prepares and monitors invoices and expenses. ****MUST BE AVAILABLE TO WORK WEEKENDS**** **JOB RESPONSIBILITIES** + Builds at-need charts + Verifies at-need files before sent for verification + Performs blind checks + Follows up with memorial renderings, processes and timelines + Prepares marker monument placement paperwork + Designs memorials + Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers + Oversees the processing of installation orders to grounds and maintenance departments + Notifies families when flowers are placed + Sets Arrangement Continuation Appointments + Serves at-need cemetery families that currently own property + Sets follow-up visits at the at-need arrangement conference + Logs information for Family Service Counselors + Prepares and processes Veteran’s Paperwork + Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules + Prepares and distributes daily schedules, reports, and documents + Receives and processes payments and contracts + Orders office supplies + Processes accounts payable transactions + Assists Sales leadership and Family Service Counselors as needed + Acts as backup to Receptionist + Greets family members and friends + Communicates client family’s needs promptly and accurately to the appropriate staff member + Conveys a sense of concern and empathy with client family members at all times + Responds to customer inquiries via telephone, internet and in person + Maintains professional and cooperative relationships **MINIMUM REQUIREMENTS** **Education** + High School or equivalent **Experience** + 1 - 2 years of experience in an office clerical or customer service capacity required + Experience working in a customer-focused and fast-paced professional environment required **Knowledge, Skills & Abilities** + **MUST BE AVAILABLE TO WORK WEEKENDS** + Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience + MS Office Suite experience preferred + Basic mathematics skills required + Good verbal and written communication skills + Strong organizational skills and detail oriented + High level of compassion and integrity + Ability to maintain confidentiality Postal Code: 77077 Category (Portal Searching): Administration and Clerical Job Location: US-TX - Houston Job Profile ID: F00200 Time Type: Full time Location Name: Forest Park Westheimer Cemetery