ADMINISTRATIVE ASSISTANT II - 76004996

Requisition No: 878429

Agency: Highway Safety and Motor Vehicle

Working Title: ADMINISTRATIVE ASSISTANT II - 76004996

Pay Plan: Career Service

Position Number: 76004996

Salary: $36,067.20 Annually

Posting Closing Date: 07/09/2026

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DIVISION OF MOTORIST SERVICES

BUREAU OF ISSUANCE OVERSIGHT

• Career Service (CS) Opportunity*
• Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Victor Miller, (850) 617-2698

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it's a great place to work, visit our website at: flhsmv.gov/careers.

If youre seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

The incumbent in this position works under the direct supervision of the Chief of the Bureau of Issuance Oversight (BIO) and supports the Bureau Chief and BIO management team by researching, compiling, and evaluating information related to department policies, personnel matters, system issues, initiatives, and projects in order to prepare routine and ad hoc tracking reports, performance monitoring, and other documentation. The role includes coordinating and preparing responses to information requests from Leadership, customers, headquarters units, service providers, and other stakeholders; identifying problems or improvement opportunities and developing recommendations for management; and providing administrative support in areas such as personnel, purchasing, travel, and general office operations. Additional responsibilities include assisting with hiring processes and related documentation, obtaining vendor quotes and coordinating the acquisition of new furniture and equipment for all BIO offices, organizing BIO management meetings and agendas, and auditing motor vehicle and driver license renewal notifications and renewal files for discrepancies before presenting them to the Bureau Chief for approval.

Knowledge, Skills, and Abilities

• Skill in verbal and written communication to include proofreading, editing, organizing and developing professional correspondence, forms, procedures, publications, manuals and other documents.
• Ability to apply customer service, interpersonal skills and communication skills to build effective working relationships with others.
• Ability to think critically and evaluate operating practices and procedures.
• Knowledge of the methods of data collection and the ability to collect, compile, verify, and evaluate data for tracking, monitoring and reporting purposes.
• Ability to plan, organize and coordinate work assignments independently.
• Ability to understand and apply Florida Statutes and departmental policies governing driver license and motor vehicle laws.

Skill using MS Office (e.g., Word, Excel, etc.).

Preferred Qualifications

Preference will be given to candidates with the following:

• Experience providing face-to-face or telephone-based customer service such as greeting customers, assisting and guiding customers with questions, and/or following up with customers to ensure their needs have been addressed.
• Experience drafting and composing professional correspondence (e.g., emails, publications, memorandums and/or reports).
• Experience researching, compiling, verifying and/or evaluating information for tracking, accuracy review, monitoring, process improvement, issue resolution, or reporting purposes.
• Experience organizing and/or coordinating administrative or operational activities for an office such as personnel, purchasing, travel, scheduling, etc.
• Experience using Microsoft Office (e.g., Word, Excel, etc.).

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI's Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.