Administrative Assistant | Cross Functional Support
Location: On-site | Lawler Manufacturing Company, Inc., Indianapolis IN
Schedule: Monday - Friday, 8 am - 5 pm
Lawler Manufacturing Company, Inc. is a leading manufacturer of thermostatic mixing valves in North America. We're known for our clean, quiet workplace, low turnover, and commitment to doing things right.
We're looking for a dependable, detail-oriented Administrative Assistant who can provide support across several areas of our small office.
The primary focus of this position will be supporting our Director of Sales and managing the day-to-day administrative side of our CRM, HubSpot. This person will keep HubSpot organized and up to date, assist with its integration with our ERP system, and support sales activities such as webinars, lunch and learns, email communications, sales training, and other projects.
Because Lawler is a small company with several one-person departments, this role is also designed to provide cross-functional backup. You will cross-train in customer service and selected bookkeeping responsibilities so you can step in and keep things moving when coverage is needed.
This is a task-oriented position in a quiet office environment. You’ll spend much of your day working independently, managing details, completing projects, and determining what needs your attention next. Someone who needs a highly structured day or frequent direction may find this role challenging.
What You’ll Be Doing
Sales & CRM Support
- Provide administrative support directly to the Director of Sales
- Serve as the primary day-to-day resource for maintaining HubSpot
- Keep CRM records accurate, organized, and up to date
- Help maintain the flow of information between HubSpot and our ERP system
- Assist with sales and marketing email communications
- Coordinate webinars, including invitations, registrations, communications, materials, and follow-up
- Coordinate lunch and learns and other sales activities held throughout the country
- Help coordinate sales training held several times throughout the year
- Prepare and organize sales materials, presentations, reports, and other information
- Keep recurring sales activities, projects, and follow-ups organized and moving forward
Customer Service & Cross Functional Support- Cross-train on customer service processes and responsibilities
- Provide customer service coverage when needed
- Assist customers and help keep orders and requests moving when providing coverage
- Answer and direct incoming phone calls
- Learn selected bookkeeping and administrative responsibilities to provide backup when needed
- Step into other office responsibilities as business needs arise
What We’re Looking For- Previous administrative or office experience
- HubSpot experience highly preferred
- Experience working with a CRM or maintaining customer and sales information
- Strong attention to detail and follow-through
- Ability to work independently and organize your own priorities
- Someone who takes initiative and sees what needs to be done without waiting for constant direction
- Comfortable learning multiple areas of a small business
- Willingness to cross-train and provide meaningful backup when another team member is unavailable
- Strong organizational and task-management skills
- Professional written and verbal communication skills
- Comfortable working in a quiet environment with limited day-to-day interaction
- Proficiency with Microsoft Office 365, including Word, Excel, Outlook, and Teams
- Some college or advanced education preferred, but not required
Perks & Benefits
- Generous vacation days (up to 3 weeks), paid sick days, and holidays
- Company-paid life insurance, short- and long-term disability, and AD&D coverage
- Vision and dental insurance available
- 401(k) with a 3% company contribution and profit-sharing
- Please note: Medical insurance is NOT provided.
Interested? Apply today to be considered
Send your resume today! No phone calls, please.
Lawler Manufacturing Company, Inc. is an Equal Opportunity Employer (EOE).
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