| Skill | Required / Desired | Amount | of Experience | Expertise Rating | Move | |
| Working knowledge of and ability to operate various information technology equipment; such as computers, printers, scanners and photocopiers. | Required | Years | ||||
| Working knowledge of and experience with basic computer programs (e.g. Word, Excel, and Outlook) | Required | Years | ||||
| Working knowledge of or ability to learn specialized computer programs (e.g. iQIES) and other software applications utilized within the Division | Required | Years | ||||
| Ability to maintain confidentiality of Division documents (e.g. surveys, complaint information, medical records) | Required | Years | ||||
| Working knowledge of or ability to learn survey forms as relates to survey packets | Required | Years | ||||
| Basic knowledge of agency program terminology and computer language | Required | Years | ||||
| Working knowledge of secretarial/clerical procedures used in performing standardized office duties | Required | Years | ||||
| Ability to prepare standardized correspondence and reports | Required | Years | ||||
| Ability to communicate both orally and in writing effectively | Required | |||||
| Ability to multitask and prioritize/coordinate work to ensure deadlines are met | Required | |||||
| Attention to detail | Required | |||||
| Ability to troubleshoot issues to minimize delays in meeting deadlines | Required |