Administrative Assistant

Operations & Administrative Assistant – Final Mile Delivery

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DSS Final Mile Little Rock, Arkansas Full-Time

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Position Overview:

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• DSS Final Mile is seeking a dependable, organized, and detail-oriented Operations & Administrative Assistant to support our Little Rock facility. This position will provide administrative support to the Facility General Manager and assist with the day-to-day activities of our final-mile delivery operation. The ideal candidate will be comfortable working in a fast-paced environment and communicating with customers, drivers, independent contractors, and DSS management.
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Key Responsibilities:

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· Answer incoming telephone calls and respond to routine customer and driver inquiries.

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· Provide administrative support to the Facility General Manager and operations team.

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· Maintain driver and independent contractor files, records, and required documentation.

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· Assist with new driver/contractor onboarding and ensure required documents are received and properly maintained.

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· Assist with daily route paperwork, delivery records, scanning documentation, and Proof of Delivery (POD).

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· Review delivery documentation for missing signatures, photographs, scans, or other required information.

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· Assist with tracking deliveries and communicating route or delivery information to drivers and customers.

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· Enter and maintain information in customer and DSS operating systems.

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· Assist with customer emails, service requests, delivery exceptions, and operational follow-up.

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· Maintain organized electronic and physical files.

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· Prepare reports, spreadsheets, and other operational documents as requested.

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· Assist with documenting damages, claims, refused deliveries, returns, and other service exceptions.

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· Help maintain office supplies and general office organization.

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· Assist dispatch and operations personnel during high-volume periods or as needed.

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· Communicate important customer or service issues to the Facility General Manager.

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· Perform other administrative and operational duties necessary to support the Little Rock facility.

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Qualifications

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· High school diploma or GED required.

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· Previous administrative, office, customer service, logistics, transportation, or courier experience preferred.

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· Strong computer skills, including Microsoft Outlook, Word, and Excel.

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· Comfortable learning transportation, routing, scanning, and customer software systems.

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· Strong organizational and data-entry skills with excellent attention to detail.

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· Professional written and verbal communication skills.

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· Ability to communicate effectively with customers, drivers, contractors, and management.

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· Ability to manage multiple priorities in a fast-paced environment.

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· Dependable attendance and punctuality are essential.

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· Previous experience in courier, transportation, logistics, dispatch, or final-mile delivery is a plus.

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What We're Looking For:

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• We are looking for someone who is dependable, takes initiative, and understands the importance of accuracy and follow-through.
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• The successful candidate will be comfortable handling traditional administrative responsibilities while also becoming involved in the daily operation. You should be willing to learn our delivery processes and eventually be capable of providing basic operational and dispatch support when needed.
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• If you are organized, communicate well, enjoy working with people, and are comfortable in a fast-paced transportation environment, we would like to speak with you.
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Compensation: $17.00 per hour, paid weekly

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About DSS Final Mile:

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DSS Final Mile provides professional final-mile delivery, transportation, warehousing, and logistics solutions. We are committed to dependable service, strong communication, operational accountability, and building long-term relationships with our customers and delivery partners.