Job Summary – Administrative Assistant (SOAZ-Req #13907, Phoenix, AZ)

- Position: Administrative Assistant
- Department: Business Operations - AZDES - DBME
- Location: 4000 N. Central Ave. Ste 1800, Phoenix, AZ 85012 (Onsite; may become hybrid after training)
- Duration: Through 06/30/2027
- Schedule: Mon-Fri, 8:00 AM - 5:00 PM (40 hours/week)
- Pay Rate: $16/hour (W2)
- Start Date: Dependent on interviews, onboarding, and agency approval

Key Responsibilities:
- Operate switchboard/communication systems: answer, direct, and transfer calls; manage visitor check-ins; take messages; provide information.
- Perform general administrative tasks: maintain records, sort mail, manage paging systems, provide basic customer service.
- Schedule and coordinate consultative examinations (CE) for claimants; locate specialized doctors, follow up with claimants, print and mail exam packets, fax paperwork as needed.
- Respond to inquiries from claimants, vendors, doctors, attorneys, and other stakeholders regarding claim status, appointments, and transportation assistance.
- Contact claimants and medical sources to provide appointment details, collect pending paperwork, and obtain reports or authorizations.
- Disseminate and track completion of daily assignments using tracking systems.
- Conduct case development activities requiring analysis and judgment.

Required Skills:
- Customer service experience (internal/external)
- Scheduling/front desk experience
- Computer proficiency

Preferred Skills:
- Bilingual abilities

Additional Requirements:
- Must pass an extensive internal background check (may take up to a month) and drug screening via HireRight (Global ID/facial biomatrix required).
- Candidates must be local (Phoenix, AZ area), state current location on resume, be available for in-person interviews, and start within 2 weeks of offer.