Responsibilities
- The Administrative Assistant is primarily responsible for answering the phones and scheduling branch individuals while maintaining quality customer service in person and on the phone
- Scheduling and entering residential and commercial losses into the system
- Managing the technicians to make sure all job requirements are met in the system in a timely manner
- Scanning documents into the jobs and documenting appropriate notes into CRM software
- Assisting with listings and pricing, additional documentation requirements for jobs
- Assisting manager with completing job files for billing submission
- Displays positive attitude while interacting with customers over the phone
- Communications jobs to the project managers or lead program coordinator in a timely manner
- Strong organization and prioritization skills may be times working on multiple projects at once)
- Other responsibilities directed from Branch Manager
- Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution
- Communicating with insurance adjusters about claims
- Communicating with homeowners and business owners about their claim, scope of work to be performed and payment
- Getting contracts signed by customer
- Communicating with accountant team on payments and collections
Qualifications
- 2-3 years of office experience
- Bilingual a plus
- Excellent verbal and written communication skills
- Computer skills: Google calendar and email, microsoft word, excel; etc.
- Ability to quickly learn computer software to keep track of all jobs
- This role routinely uses standard office equipment such as computers, scanners, email, phones, photocopiers, filing cabinets and other equipment
- Strong attention to detail and accuracy
- Ability to work under pressure, in a fast-paced working environment
- Task oriented, self starting
- organize daily tasks with efficiency
*A background check may be required due to program guidelines through insurance carriers we work with.
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.