Primary Purpose:
Provide administrative and clerical support to the Transportation Department to ensure the efficient operation of daily transportation services. Assist with employee and student transportation records, routing information, department communications, documentation, and routine office operations, serving as a primary point of contact for routine transportation inquiries.
Education/Certification:
- High school diploma or GED
Special Knowledge/Skills:
- Knowledge of general office practices, procedures, and electronic/physical filing systems.
- Proficiency with Microsoft Office Suite, email/calendar software, and standard office technology.
- Ability to learn and effectively navigate district-specific software, routing systems, and student information databases.
- Strong verbal and written communication skills with the ability to maintain professional interactions with staff, parents, and community members. Bilingual Preferred
- High degree of accuracy, attention to detail, and data entry skills.
- Strong organizational skills with the ability to prioritize tasks, handle multiple responsibilities, and meet deadlines in a fast-paced environment.
- Ability to handle sensitive and confidential employee and student information with discretion.
Experience:
Minimum of two (2) years of clerical, administrative, or recordkeeping experience (experience in a school district or transportation environment preferred).
Experience with data entry, computerized recordkeeping systems, and office technology preferred.
Essential Job Functions:
Department Administration & Records Management
- Provide daily clerical and administrative support to maintain efficient Transportation Department operations.
- Maintain organized electronic and physical filing systems, ensuring accurate transportation records, forms, and department documentation.
- Process and update employee and student paperwork in compliance with district procedures and confidentiality standards.
- Assist with new transportation employee onboarding, processing initial paperwork, and maintaining current staff records.
- Monitor department office supplies and submit routine purchasing/supply requests as directed.
Systems & Data Management
- Review and apply data in district systems, routing software, and student information databases and respond to customer questions
- Prepare, scan, copy, and distribute routine administrative reports, meeting agendas, sign-in sheets, and transportation notices.
- Report any data discrepancies or system errors promptly to the appropriate supervisor.
Customer Service & Communication
- Serve as a professional point of contact for the department, answering phone calls, responding to emails, and greeting visitors.
- Communicate routine transportation information regarding bus routes, stops, and schedules to parents/guardians, campus personnel, drivers, and staff.
- Receive and document transportation calls, concerns, and incident reports, routing complex issues to appropriate supervisors or dispatch staff.
- Coordinate student transportation changes with campuses using district communication platforms and dashboards.
Operational & Dispatch Support
- Assist dispatch staff and department supervisors with administrative overflow and routine operational tasks during peak periods.
- Maintain scheduling calendars and assist in arranging department meetings and appointments.
- Provide administrative support during emergencies, severe weather, or unexpected transportation disruptions as directed.
Professional Conduct:
- Maintain professional interactions with district staff, parents, students, and visitors.
- Demonstrate emotional control under stress, flexibility with routine changes, and adaptability in fast-paced situations.
- Demonstrate the principles of the Manor ISD People Experience.
- Operational Scope Note: This position provides clerical support and does not hold responsibility for department budgeting, payroll processing, financial management, or purchasing decisions.
Supervisory Responsibility:
None
Equipment used:
Personal computer, district software/databases, multi-line telephone system, copier/printer/scanner, and standard office equipment.
Working Conditions
The working conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Mental Demands:
Maintain emotional control under stress
Work with frequent interruptions
Handle sensitive situations with discretion.
Physical Demands:
Lifting (15-44 pounds)
Carrying (15-44 pounds)
Sitting
Standing
Bending/Stooping
Kneeling
Pushing/Pulling
Repetitive hand motions
Keyboarding/mouse
Speaking clearly
Hearing
Environmental Factors:
Work inside/outside
Exposure to noise
Standard office environment.
Occasional exposure to vehicle noise, weather, and temperature extremes near the facility.
Work prolonged or irregular hours
Work on Slippery Surfaces