Administrative Coordinator needed for MBTA. Role will be onsite 4 days a week and 1 day remote.
Description of Services:
Serve as the primary point of contact between MBTA and the DPU regarding scheduling OTIP observations.
Receive communications from the DPU both daily and weekly to schedule OTIP observations throughout the transit rail system.
Receive communications from and schedule FTA observations of OTIP surveys.
Communicate requested observations with appropriate MBTA departments both internal and external to Safety.
Maintain an electronic log of OTIP observations.
Routinely coordinate communications between all parties involved in the OTIP observation process.
Answer questions and attempt to trouble shoot any OTIP observation concerns identified.
Escalate concerns related to OTIP observations from Safet.
Prepare reports as requested related OTIP observations.
Maintain all MBTA Safety Documentation files related to OTIP observations.
Prepare reports related to DPU and FTA OTIP observations when requested.
Represent MBTA Safety Documentation as assigned at meetings related to OTIP, DPU, and FTA observations.
Attend Safety Documentation Department meetings.
Handle other Safety Documentation administrative duties as assigned time permitting.
Essential skills
Strong organizational and multitasking abilities
Ability to communicate utilizing among other things cellular devices
Proficient in Share Point, Microsoft Office, Excel, and Power Point
Excellent communication and interpersonal skills
Proficiency in office software and equipment
Problem-solving and customer service experience
Attention to detail, accuracy, and professionalism
Qualifications
A bachelors degree
One to three years of administrative and/or customer service experience
An associates degree or high school diploma or GED with equivalent experience may be substitute for a bachelors degree
Experience working with regulatory agencies is preferred but not required