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Administrative Jobs in Ohio

Administrative Coordinator

Northern Ohio Recovery Association

Cleveland, OH

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JOB DETAILS
SKILLS
Administrative Skills, Behavioral Health, Business Administration, Calendar Management, Communication Skills, Conflict Resolution, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Documentation, Establish Priorities, Human Health, Leadership, Logistics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Nonprofit, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Process Management, Telephone Skills, Time Management, Voice Mail, Writing Skills
LOCATION
Cleveland, OH
POSTED
1 day ago
Job Description: Administrative Coordinator

Organization: Northern Ohio Recovery Association (NORA)

Website: www.norainc.org

Location: Cleveland, Ohio

Reports to: C-Suite Team

Position Summary

Northern Ohio Recovery Association (NORA), a nonprofit organization dedicated to promoting long-term recovery and wellness through peer-based support and evidence-based services, is seeking a highly organized and proactive Administrative Coordinator. This role serves as a central coordination point between executive leadership, intake services, and front desk operations. The Administrative Coordinator ensures smooth communication, efficient intake flow, and professional front office support while assisting C-suite leadership with scheduling, coordination, and administrative priorities. This position is expected to model professionalism, recovery principles, and prosocial behavior in all interactions.

Key Responsibilities
  • Provide direct administrative support to C-suite leadership, including calendar management, meeting coordination, and follow-up tracking
  • Prepare meeting materials, agendas, and assist with internal communications
  • Coordinate cross-department communication to ensure alignment on priorities and initiatives
  • Track action items and support leadership in maintaining accountability across teams
  • Support and coordinate intake processes, ensuring timely response to inquiries and referrals
  • Serve as a liaison between intake staff, program teams, and leadership
  • Track intake flow, pending admissions, and follow-ups to ensure no gaps in service access
  • Assist in maintaining organized intake documentation and communication logs
  • Serve as primary or backup front desk support as needed
  • Greet clients, visitors, and partners in a professional and welcoming manner
  • Answer and route incoming calls; manage voicemail and general inquiries
  • Ensure a positive, respectful, and recovery-oriented environment at the front office
  • Act as a central point of communication between departments, ensuring timely information flow
  • Assist in coordinating schedules, meetings, and program-related activities
  • Support internal communication efforts to improve efficiency and reduce gaps
  • Maintain organization and readiness of front office and shared spaces
  • Coordinate mail, deliveries, and basic office logistics
  • Monitor and maintain office supplies as needed
  • Maintain confidentiality of client and organizational information
  • Ensure accurate and timely documentation of intake and administrative processes
  • Support adherence to organizational policies and procedures
  • Perform other duties as assigned to support organizational capacity and mission delivery.
Qualifications
  • Associate's or Bachelor's degree in Business Administration or related field preferred
  • Minimum of 2-4 years of administrative, intake coordination, or front office experience
  • Experience supporting leadership and/or multi-department coordination preferred
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • High attention to detail and ability to manage multiple priorities
  • Proficiency in Microsoft Office (Outlook, Word, Excel)
  • Ability to work independently and collaboratively in a fast-paced environment
Preferred Skills
  • Experience in behavioral health, healthcare, or human services settings
  • Experience coordinating intake, admissions, or client-facing workflows
  • Strong customer service and conflict resolution skills
  • Ability to manage high-volume communication and prioritize effectively
  • Experience working with confidential information and maintaining discretion
  • Ability to anticipate needs and proactively support leadership
  • Strong documentation and tracking skills
  • Ability to model recovery-oriented principles and maintain a professional, welcoming presence
Compensation & Benefits
  • Competitive salary commensurate with experience.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Professional development opportunities.
Amount of Travel
  • Minimal, mostly confined to the Ohio Area.

Salary Range
• This is a paid position and salary will be rated based on experience.

About the Company

N

Northern Ohio Recovery Association

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