Administrative Program Director 2 (Operations Director)

Administrative Program Director 2 (Operations Director)

Salary

$4,694.00 - $9,211.00 Monthly

Location

Shreveport, LA

Job Type

Classified

Job Number

227568 NLHSD AdmPrgDir2 101926

Department

LDH- Northwest Louisiana Human Services District

Opening Date

10/21/2026

Closing Date

10/28/2026 11:59 PM Central

• Description
• Benefits
• Questions

About this Job

NLHSD.ORG

The Northwest Louisiana Human Services Districts mission is to increase public awareness of and to provide access for individuals with behavioral health and developmental disabilities to integrated community-based services while promoting wellness, recovery, and independence through education and the choice of a broad range of programmatic and community resources.

Our vision is that the Northwest Louisiana Human Services District exists so that individuals with mental health, addictive disorders, and developmental disabilities residing in the parishes of Bienville, Bossier, Caddo, Claiborne, DeSoto, Natchitoches, Red River, Sabine, and Webster are empowered, and self-determination is valued such that individuals live a satisfying, hopeful, and contributing life.

We are seeking an Administrative Program Director to serve as the Operations Director for the District that directly reports to the Executive Director. This positions has primary responsibility for the following administrative programs: Safety/Risk Management; Emergency Preparedness; Property Control; Fleet Management; Property Leases; Telecommunications; Record Retention; Clinic Licensure; Corporate Compliance; National Voter Registration Act (NVRA) Coordinator; and Data Privacy/HIPAA Compliance.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

Selected Core Competencies:

Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.

Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, wellsupported conclusions.

Selected Preferred Competencies:

Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Leading Effective Teams: The ability to build, guide, and motivate teams to achieve goals through collaboration, accountability, and shared purpose.

Minimum Qualifications

Six years of experience in administrative services; OR

Six years of full-time work experience in any field plus three years of experience in administrative services; OR

A bachelors degree plus three years of experience in administrative services; OR

An advanced degree plus two years of experience in administrative services.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

Oversees the Operations Department which includes Information Technology (IT), Maintenance, and Security.

Serves as Property Control Manager over 5 facilities with physical inventory of over $519,000. Assigns property control tag numbers, manages the Asset Management System, annual inventory, establishes and maintains files and establishes internal procedures to maintain control and accountability of movable property.

Serves as Fleet Manager over 8 vehicles. Assures vehicles are operable and maintained according to state polices and laws, prepares monthly vehicle reports and enters data into the Louisiana Asset-Work system, works with Maintenance to ensure vehicles receive monthly maintenance checks, annual inspections and repairs as needed.

Serves as Emergency Preparedness for District. Directs all activities of the Districts Continuity of Operations Plan which involves developing and maintaining the readiness of facilities for emergency response activities, Develops and maintains the emergency preparedness continuity of operations plan, Negotiates any Memoranda of Understandings between the District, State or Special needs shelter. Serves a member of the state and district Emergency Preparedness Team.

Serves as Corporate Compliance Officer which entails oversight of the Districts Corporate Compliance Plan by ensuring District operations are executed according to the plan through organized, ongoing, and comprehensive reviews.

Serves as Risk Management/Safety Officer. Directs ongoing activities necessary to ensure the district compliance with statewide Office of Risk Management Loss Prevention Program, monitors of general safety program, safety meetings, inspections, investigations, analysis, hazardous materials, emergency preparedness, driver safety, equipment, and key control.

Serves as Property Lease Manager which coordinates all aspects of lease administration for 3 facilities.

Serves as OTM Coordinator which directs, coordinates and manages all authorizations for telephone repairs, changes in services, and installation of new equipment/lines. Deals with building security monitoring company, updates access records, testing of system and distributes office keys.

Serves as Clinic Licensure Coordinator which prepares and submits clinic licensure applications, coordinates inspections by Fire Marshall, LDH, and Health Standards.

Serves as Records Retention Coordinator which consists of ensuring records are properly maintained, submits request for approval to destroy records per retention schedule, and coordinates storage of records needing long-term storage.

Serves as NVRA Coordinator which manages and oversees NVRA retention, reporting and training.

Part of the Senior Leadership Team of the District and Supervises 2 employees directly in the IT and Maintenance sections. Functionally supervises the 5 Security Guards.

Position-Specific Details:

Appointment Type: Probational, Promotional

Career Progression: This position will be filled as an Administrative Program Director 2

Work Schedule: Work hours are 8:00 am - 4:30 pm, Monday -Friday. May have nights and weekend duties as needed.

Location: This position will be with the NW LA Human Services District - Shreveport Behavioral Health Clinic located at 1310 N Hearne Ave, Shreveport, LA.

Compensation: The minimum and maximum pay levels for the position are listed below:

• Administrative Program Director 2 - $27.08/hour - $53.14/hour

Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career, and

not the maximum amount we are allowed to pay a new hire.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

NW LA Human Services District

Human Resources

1310 N Hearne Ave

Shreveport, LA 71107

318-676-5111

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

This agency participates in the E-Verify system for verification of citizenship and employment authorization.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Years Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veterans Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teachers Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

Have you ever worked for the State of Louisiana? Please make sure work history reflects this experience.

• Yes
• No

02

How many years of experience in administrative services do you have? Please make sure work history reflects this experience.

• None
• Less than 1 year
• At least 1 year but less than 2 years
• At least 2 years but less than 3 years
• At least 3 years but less than 4 years
• At least 4 years but less than 5 years
• At least 5 years but less than 6 years
• At least 6 years but less than 7 years
• At least 7 years or more

03

Do you have a degree or college hours from an accredited university? If so, please list degrees. If not, please put NA.

04

Displaying Professionalism - How well do you meet expectations for workplace behavior, communication, and responsibility-especially when under pressure?

• I miss deadlines, act unprofessionally, or avoid responsibility for my actions or workplace expectations.
• I meet basic standards for work quality, behavior, and communication when given occasional reminders or support.
• I meet expectations, follow policies, and communicate respectfully and clearly-even in difficult situations.
• I model professionalism and ethics, adapt under pressure, and build trust through consistent and responsible behavior.

05

Displaying Professionalism - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

06

Driving Results - How well do you set goals, stay focused, and follow through-especially when faced with challenges or competing demands?

• I struggle to set direction, miss deadlines, avoid challenges, or resist feedback.
• I set basic goals, make some progress, and accept feedback when supported.
• I set clear goals, stay focused, take ownership of results, and use feedback to improve.
• I set bold goals, lead progress, push through setbacks, and help others learn from challenges.

07

Driving Results - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

08

Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?

• I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
• I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
• I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
• I guide others in applying policies, prevent compliance issues, and improve procedures based on experience

09

Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

10

Leading Effective Teams - How well do you guide and support teams to work together and reach shared goals?

• I struggle to provide direction, build trust, or communicate effectively. I avoid delegation or decision-making.
• I offer basic guidance and occasional feedback, but sometimes delay addressing issues or miss important gaps.
• I set clear direction, encourage teamwork, communicate well, make sound decisions, and delegate tasks effectively.
• I build high-performing teams, empower others, adapt communication to the situation, and lead with vision and trust.

11

Leading Effective Teams - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question

Employer State of Louisiana

Address 1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone (866) 783-5462

Website http://agency.governmentjobs.com/louisiana/default.cfm