Are you organized and can land planes with the skill of an air traffic controller?
Gutter Guards Direct has been helping homeowners andbusinesses solve gutter and water problems since 1996. Based in Dayton, Ohio, we install gutter guards and gutters to a reasonably large geography.
The Call Center Specialist will be responsible for making and receiving phone calls (speed to lead), scheduling appointments (free estimates and job scheduling). As the first impression for most of our customers, it is important that the Call Center Specialist remains upbeat, professional and provides efficient, helpful telephone support and appointment scheduling. The following are responsibilities included in this position:
Use our CRM (Customer Relationship Management) and VOIP phone system to initiate contact with potential customers, (leads provided) qualify and schedule appointments for Sales Consultants
Be well spoken and possess strong writing skills
Answer inbound calls in a timely, friendly and knowledgeable manner
Evaluate and handle calls that come in from customers/potential customers
Route calls to other team members when needed
Make relevant notes from customer interactions
Boost customer satisfaction by offering an excellent experience over the phone
Other duties as assigned
Requirements
Must be outgoing and have strong organizational and communication skills
Technologically proficient and comfortable using email, texting and web; MS Office (Word, Excel), and/or Google Docs
Experience with CRM (Customer Relationship Management) is a plus
Proficient using online technology (computers, CRM, phone systems, accessing web sites, etc.)
Ability to think on your feet, prioritize and handle customer inquiries via telephone, text, messaging, etc.
Customer service experience is a plus
Ability to understand and learn processes quickly
Benefits
Company laptop, work number, and email address provided
Coverage 8am-6pm (Job Share/Part Time Possibilities)