Administrative Specialist I - Development Services

Pima County Government

Tucson, AZ

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JOB DETAILS

SALARY

$21.12–$24.81 Per Hour

SKILLS

Administrative Skills, Building Permits, Calendar Management, Call Volume, Communication Skills, Community Development, Construction Safety, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Establish Priorities, Multitasking, Operational Support, Operations, Organizational Skills, Purchasing/Procurement, Record Keeping, Telephone Skills, Time Management

LOCATION

Tucson, AZ

POSTED

30+ days ago

This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/7433712
# Job Description Summary
Department - Development Services
# Job Description
Job Type: Classified
Job Classification: 5754 - Administrative Specialist I
Salary Grade: 6
Pay Range
Hiring Range: $21.12 - $24.81 Per Hour
Pay Range: $21.12 - $28.50 Per Hour
Range Explanation:
- Hiring Range is an estimate of where you can receive an offer. The
actual salary offer will carefully consider a wide range of factors,
including your skills, qualifications, experience, education,
licenses, training, and internal equity.
- Pay Range is the entire compensation range for the position.
Join our team and help serve the community! The Development Services
Department is seeking a customer-focused and detail-oriented individual
to fill an Administrative Specialist I position within the Building
Safety Division.
The Building Safety Division is seeking a qualified, customer
service-oriented individual to perform a variety of administrative and
clerical duties in support of departmental operations. This position
serves as a primary point of contact for the public, contractors, and
staff. Under general supervision, this position provides front counter
and telephone support by responding to inquiries related to permits,
inspections, and departmental processes. Responsibilities include
answering and directing calls, greeting visitors, and providing accurate
information regarding procedures, requirements, and services while
maintaining a high standard of customer service. The position supports
daily operations by scheduling inspections and appointments. This role
is essential to maintaining efficient front-office operations and
delivering accurate, timely service to the public.
The Administrative Specialist I performs a variety of administrative and
customer service duties in support of departmental operations. Serves as
a primary point of contact by answering and routing telephone calls,
assisting walk-in customers, and providing information regarding
permits, inspections, and related processes. Provides front counter
support to the public, contractors, and staff, and explains applicable
policies, procedures, and application requirements. Coordinates and
schedules inspections, appointments, and meetings; maintains
departmental calendars. Performs data entry and maintains accurate
electronic and paper records, including permits and related
documentation. Prepares routine correspondence, reports, and forms, and
assists with tracking and processing departmental records and workflows.
Researches and responds to routine inquiries and refers complex issues
to appropriate staff. Maintains confidentiality of sensitive information
and ensures compliance with applicable policies and procedures. Performs
other duties as assigned.
We are seeking candidates who demonstrate strong customer service and
communication skills, with the ability to professionally manage high
call volumes and public inquiries. The ideal candidate is knowledgeable
in standard office practices and record-keeping methods, highly
organized, detail-oriented, and capable of prioritizing multiple tasks
in a fast-paced environment. Familiarity with or the ability to quickly
learn permitting systems, building processes, and related terminology is
essential, along with proficiency in standard office software and data
entry systems.
If you have strong communication skills, a positive attitude, and the
ability to manage multiple tasks in a fast-paced environment, we
encourage you to apply. We look forward to welcoming you to our team!
Essential Functions:
As defined under the Americans with Disabilities Act, this
classification may include any of the following tasks, kno wledge,
skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is
not a comprehensive listing of all functions and tasks performed by
incumbents of this class. Work assignments may vary depending on the
departments need and will be communicated to the applicant or incumbent
by the supervisor.
Coordinates unit activity with other departmental sections/divisions and
other County departments or outside agencies directly or through
assigned staff, and acts as an internal departmental coordinator for
support activities such as personnel, purchasing, payroll, or program
specific functions;
Responds to public and staff inquiries and provides information or
resolves problems which require explanation or application of
departmental or program rules and policies, or refers questions to
appropriate staff;
Represents unit/department on various committees and working groups and
may be granted authority to commit unit/department support to issues;
Coordinates, schedules

About the Company

Pima County Government

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