Senior Administrative Assistant – Customer Service & Administrative Support

Location: Fort Worth, TX | Onsite

Pay: $22.00/hour

Schedule: Monday–Friday | 8:00 AM–5:00 PM

Assignment: Temporary | 6–10 Weeks | Full-Time

Are you an experienced administrative professional with strong customer service skills and the ability to manage multiple priorities? We’re looking for a Senior Administrative Assistant to provide customer service, administrative, and event coordination support in a fast-paced, public-facing environment.

This role is ideal for someone who is highly organized, detail-oriented, comfortable communicating with the public, and experienced in handling incoming calls, coordinating requests, and supporting daily office operations.

Key Responsibilities

• Answer and triage incoming phone calls, directing inquiries to the appropriate team members.
• Monitor and manage incoming service requests through Freshdesk, assigning tickets to the appropriate departments.
• Provide professional and courteous customer service to internal staff and the public.
• Assist with event planning, coordination, preparation, and setup.
• Provide administrative support for departmental programs, activities, and special projects.
• Maintain accurate records, spreadsheets, and documentation.
• Assist with preparing correspondence, reports, and other administrative materials.
• Coordinate with internal teams to ensure requests and inquiries are addressed efficiently.
• Manage multiple administrative tasks while maintaining accuracy and meeting deadlines.
• Perform other administrative duties as assigned to support departmental operations and community programs.

Qualifications

• Previous administrative support, office coordination, or customer service experience.
• Public-facing customer service experience strongly preferred.
• Intermediate Microsoft Word and Excel skills required.
• Experience answering and directing high volumes of incoming phone calls.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities.
• Comfortable learning and navigating computer systems and ticketing platforms.
• Experience with Freshdesk or similar ticketing systems preferred.
• Experience assisting with event planning or coordination is a plus.
• Ability to work independently and collaboratively in a professional office environment.
• Dependable, adaptable, and available for the full 6–10-week assignment.

If you have strong administrative experience, excellent customer service skills, and enjoy supporting a busy team, we want to hear from you!

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