This position is for the Building Automation division.
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We are looking for an Administrative Support Specialist
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This role will support a team of highly skilled technical experts who provide remote support for hospital and field-based equipment customers. The position is being added to support a major IT documentation system transformation occurring over the next 6–9 months.
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The primary purpose of the role is to handle administrative and data-related tasks during the system migration so technical engineers can remain focused on resolving customer issues.
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Support anenterprise-wide IT documentation and workflow transformation project.
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Validate and reconcile data between multiple systems.
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Review customer calls, tickets, and documentation records for accuracy.
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Ensure information transfers correctly between systems during migration.
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Perform ticket administration and process-related support activities.
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Monitor and verify updates coming from dispatch and field teams.
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Assist with issue escalation tracking and documentation.
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Handle manual administrative work required while new system integrations are being established.
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Requirements:
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Highly detail-oriented.
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Comfortable working with large data sets.
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Experienced using multiple computer systems and software applications.
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Process-driven and organized.
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Able to work in a fast-paced, changing environment.
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Comfortable managing high volumes of tickets/documentation.
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Familiar with IT support environments, ticketing systems, and administrative operations.
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Important: This is not a customer-facing customer service role. While the data relates to customer service operations, the work is primarily IT support, data validation, and administrative support.
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Preferred Experience
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IT support or technical administrative experience.
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Ticketing system experience.
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Data validation and quality review.
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Documentation management.
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Strong computer proficiency.
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Experience working through process changes or system implementations.
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Numbers & Facts
Location
Cary, NC
Skills
Administrative Skillsunmatched
Customer Relationsunmatched
Customer Service Operationsunmatched
Customer Support/Serviceunmatched
Data Qualityunmatched
Data Setsunmatched
Document Managementunmatched
Documentationunmatched
Hospitalunmatched
Information Technology & Information Systemsunmatched
Organizational Skillsunmatched
Reconciliationunmatched
Resolve Customer Issuesunmatched
System Integration (SI)unmatched
System Migrationunmatched
System Operationsunmatched
Technical Supportunmatched
Track Customer Issuesunmatched
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