Administrative Support

Provide temporary administrative support for Department of Children and Families.

Duties and Responsibilities (these Duties are a General Summary and Not all Inclusive):
Utilize Microsoft Office Applications - Word and Excel - with accuracy
Perform accurate typing, word processing and data entry
Maintain case archive process for the area office, filing, records management, archive submissions, and archive requests
Track the data drive information used in case assignments and personnel management
Perform Area Office closed records processing
Serve as a receptionist. Greet clients and visitors; answer telephone calls; refer clients and visitors to appropriate department staff when needed
Provide administrative /clerical support and projects as assigned
Provide routine information concerning agency office locations, programs and services
Assist with processing mail and fax as necessary
Maintain filing system
Assist staff by entering information into the FamilyNet system including FamilyNet searches
Assist social workers with Mass Health insurance claims
Manage personal needs accounts on the area office level of Social Security and Title II payments
Assist in the support of Director of Area as needed