Admissions Case Manager

Job Title: Admissions Case Manager

Business Unit: Executive Office of Aging and Independence

Department: Home Care

Reports to: Team Manager

FLSA: Non-Exempt

Classification: Regular Full-Time (35 hours)

Grade: B (Union Position)

Salary Range: Starting at $47,000 (commensurate with experience)

SUMMARY OVERVIEW

Admissions Case Managers conduct initial home visits in the Greater Boston area to assess eligibility, evaluate needs and enroll elders to the State Home Care Program as well as offer additional community resources. They will develop and implement a comprehensive service plan and screen for community resources. Admissions Case Managers work collaboratively with informal and formal supports, vendors and other community agencies.

ESSENTIAL FUNCTIONS

Essential Job functions: Duties _______ through _______are designated as ADA Essential Functions and must be performed in this job. All other job duties are secondary functions. [TBD]

1. Conduct home visits to assess, evaluate and enroll elders for state home care services and/or make recommendation for community assistance.
2. Utilizing EOAI guidelines develop a care plan based on individual unmet needs of the elder. Ensure interdisciplinary review.
3. Present all new cases at Admissions Review Team for approval and interdisciplinary guidance
4. Implement the plan based on utilizing BSHC and other community resources
5. Maintain consumer and care plan monitoring through ongoing vendor communication and phone calls to consumer and informal supports until case has been transferred to ongoing case manager.
6. Create the consumer record and complete documentation of all significant communications from vendor, consumer and informal supports.
7. Adhere to BSHC and EOAI compliance standards regarding timeliness of visits, documentation, and follow up.
8. Maintain a working knowledge of BSHC and other community programs or have the skill to access this information.
9. Develop and hone skills to advocate for consumers in a wide variety of arenas.
10. Contribute to organizational life through active participation in team activities, committees, and work groups. Promote a positive working environment through cooperative and respectful interaction with others.
11. Consult with Team Managers and other staff as needed
12. Conduct ongoing outreach efforts in order to ensure access to services for all consumer groups.
13. Other duties as assigned

COMPETENCIES

• Sensitivity to elder issues and commitment to maintaining clients at home with dignity.
• Ability to effectively communicate in person and by telephone.

• Must have computer experience, and be able to perform basic data entry and effectively utilize MS Office Suite and Boston Senior Home Care's database.

SUPERVISORY RESPONSIBILITY

This position does have supervisory responsibilities.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, copiers, filing cabinets.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee must be able to carry 15 to 20 lbs.
• The employee is regularly required to talk and hear
• The employee is frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position, Monday-Friday, 9:00 AM – 5:00 PM.

TRAVEL

Incumbent must be able to travel to the community to perform visits at consumers home (may have limited accessibility), and travel under all weather conditions.

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• BS or BA degree required, and licensure preferred.
• Relevant work experience preferred and sensitivity to elder and diversity issues.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

The Admission Case Manager must show sensitivity to elder and diversity issues and a commitment to maintaining clients at home with dignity.

WORK AUTHORIZATION/SECURITY CLEARANCE

• Must be able to work in the United States

AAP/EEO STATEMENT

Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled – Boston Senior Home Care affirms and supports diversity and inclusion in our workforce and recognizes all EEOC Factors.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.