Consumer Services Advocate Boston Senior Home CareConsumer Services AdvocateBoston, MAFull timeJob Title: Consumer Service AdvocateBusiness Unit: AdministrationDepartment: Consumer Services UnitReports to: CSU Manager FLSA: Non-ExemptClassification: Regular Full-time (35 hours)Grade Level: 7Salary Range: $ 40,000 - $44,684 (commensurate with experience)Bonus: Offering a $1,000 Sign-On Bonus SUMMARY OVERVIEWThe Customer Service Advocate (CSA) plays a vital role to Boston Senior Home Care, Inc., both externally to the community as well as internally to the staff. Strong mathematical skillsThorough knowledge of office practices, management, organizationStrong time management and priority settings skills with the ability to handle diverse responsibilities and work independently with minimal supervisionWork with a high degree of independence, must have good judgment to anticipate and resolve issues as they ariseSUPERVISORY RESPONSIBILITYThis position has no supervisory responsibilities.
Consumer Services Advocate Boston Senior Home CareConsumer Services AdvocateBoston, MA$40,000–$44,684 / yearStrong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers in an urban, multi-ethnic and racially diverse environment. The CSA works within a team to initially manage consumer inquiries in an efficient manner, properly addressing a consumer's need regarding programs, services and referrals.
Tenant Resource Counselor Boston Senior Home CareTenant Resource CounselorBoston, MAFull timeJob Title: Supportive Housing Tenant Resource CounselorBusiness Unit: Supportive HousingDepartment: Supportive HousingReports to: Program ManagerFLSA: Non-ExemptGrade Level: 8Classification: Regular Full-time (35 hours)Salary Range: $47,000 SUMMARY OVERVIEWThe Tenant Resource Counselor is an on-site position in Supportive Housing sites that BSHC has contracted with housing authorities/privately owned housing developments to provide assistance to all residents to age in place and make lifestyle changes that improve the quality of their lives. Interpersonal flexibility, initiative, teamwork, a customer service attitude and excellent oral and written communication skillsSolid organizational skillsMust have demonstrated computer experience, and be able to perform basic data entry and effectively utilize MS Office Suite.
Tenant Resource Counselor Boston Senior Home CareTenant Resource CounselorBoston, MAThe Tenant Resource Counselor is an on-site position in Supportive Housing sites that BSHC has contracted with housing authorities/privately owned housing developments to provide assistance to all residents to age in place and make lifestyle changes that improve the quality of their lives. The TRC works closely with the building's Resident Services Coordinator and/or building manager to identify residents who might be in need of Home Care or other services, and provides assistance with tenancy issues, as appropriate, to help avoid eviction.
Consumer Services Advocate Boston Senior Home CareConsumer Services AdvocateBoston, MA$35,747–$44,684 / yearStrong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers in an urban, multi-ethnic and racially diverse environment. The CSA works within a team to initially manage consumer inquiries in an efficient manner, properly addressing a consumer's need regarding programs, services and referrals.
Tenant Resource Counselor Boston Senior Home CareTenant Resource CounselorBoston, MAThe Tenant Resource Counselor is an on-site position in Supportive Housing sites that BSHC has contracted with housing authorities/privately owned housing developments to provide assistance to all residents to age in place and make lifestyle changes that improve the quality of their lives. The TRC works closely with the building's Resident Services Coordinator and/or building manager to identify residents who might be in need of Home Care or other services, and provides assistance with tenancy issues, as appropriate, to help avoid eviction.
CAE Registered Nurse Boston Senior Home CareCAE Registered NurseBoston, MAMust have a Bachelor's degree in Nursing or an Associates of Science Degree in Nursing and at least one (1) year of clinical experience and/or nursing in a community or long-term care setting; or an Associate Degree in Nursing and five years of experience, with two years of community-based nursing or long-term care setting. Conducts nursing assessments for MassHealth or MassHealth pending consumers, who reside in the community, for Home Care programs and or for nursing facility admission; determines clinical eligibility for those consumers in nursing facilities.
CAE Registered Nurse Boston Senior Home CareCAE Registered NurseBoston, MAFull timeThe ideal candidate will have:A valid Massachusetts Registered Nurse (RN) licenseStrong clinical assessment and critical-thinking skillsExcellent organizational and independent caseload-management skillsStrong written and verbal communication skillsAbility to collaborate effectively with consumers, families, healthcare providers, and community partnersExperience working with older adults, individuals with disabilities, behavioral health populations, community-based programs, or long-term careStrong computer and documentation skillsA valid driver's license and ability to travel within the communityEducation & ExperienceCandidates must meet one of the following qualifications:Bachelor's degree in Nursing (BSN); orAssociate Degree in Nursing (ADN) with at least one year of clinical experience and/or nursing experience in a community or long-term care setting; orAssociate Degree in Nursing with five years of nursing experience, including two years of community-based nursing or long-term care experience; orDiploma RN with two additional years of community-based nursing or long-term care direct-service experience. Rather than providing traditional hands-on bedside care, you will use your nursing knowledge and clinical judgment to evaluate individuals' medical and functional needs, determine eligibility for services and nursing facility level of care, and collaborate with healthcare and community partners to support safe, appropriate care.
CAE Registered Nurse Boston Senior Home CareCAE Registered NurseBoston, MARather than providing traditional hands-on bedside care, you will use your nursing knowledge and clinical judgment to evaluate individuals' medical and functional needs, determine eligibility for services and nursing facility level of care, and collaborate with healthcare and community partners to support safe, appropriate care. As a Clinical Assessment and Eligibility Registered Nurse , you will conduct comprehensive nursing assessments in community and nursing facility settings to determine clinical eligibility for programs and services funded through the Massachusetts Executive Office of Aging and Independence (AGE) and MassHealth.