Admissions Coordinator

Location: Recovery Centers of America - Monroeville, PA

Pay: From $21.00 per hour

Schedule: Part-time 20 hours per week variable days

Are you organized, detail-oriented, and passionate about helping others start their journey to recovery? Join Recovery Centers of America (RCA) as an Admissions Coordinator and play a vital role in guiding patients and their families through the admission process.

Position Overview

As an Admissions Coordinator, you will facilitate and evaluate therapeutic, medical, and financial arrangements for incoming patients and their families. You will serve as the first point of contact for patients and referral sources, ensuring a smooth, compassionate, and professional intake experience.

Key Responsibilities

• Conduct telephone and in-person assessments with potential patients and referral sources.
• Coordinate the referral and intake process, determining the appropriate level of care.
• Provide orientation to program aspects post-admission, including documentation and data entry.
• Maintain communication with patients, families, referral sources, and unit staff.
• Collect, analyze, and report departmental performance data.
• Assist counselors and senior staff in crisis intervention when needed.
• Ensure timely responses to patient needs and maintain departmental logs.
• Distribute patients fairly among physicians and ensure compliance with all policies.

Education & Experience

Required:

• Bachelor's degree in Psychology, or a related field.
• Associate's degree with at least 1 year experience in a similar position.
• High school diploma with at least 2 years experience in a similar position.
• Knowledge of HIPAA policies and procedures
• Proficiency with Microsoft Office

Preferred:

• Minimum of 2 years' experience in admissions in a substance abuse services setting
• Strong communication, organizational, and negotiation skills

Competencies

• Job Knowledge: Understand duties, technical skills, and company mission; maintain current knowledge of critical issues.
• Decision Making: Use effective approaches to develop solutions and make informed choices.
• Customer Service: Address internal and external customer needs with professionalism and care.
• Communication & Interpersonal Skills: Clearly convey information, listen actively, and build effective relationships.
• Quality of Work: Maintain high standards, accuracy, and thoroughness even under deadlines.

A former patient may not be hired at the same location where they were treated until a minimum of one year has elapsed since the completion of their treatment at that location. Former patients may be considered for employment at locations within RCA other than where they were treated within a year after treatment.

Recovery Centers of America provides equal opportunity in employment and in the provision of services. We do not discriminate on the basis of race (including hair type, texture, or style), color, age (40 and over), sex (including pregnancy, childbirth, breastfeeding, sex assigned at birth, gender identity or expression, affectional or sexual orientation, and differences in sex development), ancestry, national origin (including Limited English Proficiency), religious creed, disability, veteran status, or any other status protected by law. RCA is a recovery-friendly workplace.

If you or a loved one is struggling with addiction, don't wait, call or text us now at 1-800-RECOVERY.

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