Advisor Compensation Service Team Lead

Customer Service Opportunity in Financial Services

Advisor Compensation Service Team Lead

Location(s):

Oakdale: 7755 3rd St. N, Oakdale, MN 55128

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type: Full-time, Non-Exempt

Salary: $55,000-$65,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: https://careers.osaic.com/benefits

Summary:

As a member of our Commissions Service team, you will support our advisors and your team members in all aspects of commissions, customer service, and processing. You will collaborate with direct team members and team members throughout the organization. Your contributions will ensure that our Financial Professionals get best-in-class service in every interaction with Osaic.

The Team Lead serves as a real‑time subject matter expert and training resource for the Compensation Phone Service staff. This role provides coaching, escalation support, and backup phone coverage while maintaining high‑quality service for advisors and internal partners.

Our team works Monday through Friday schedules, and these positions are eligible for overtime.

Education Requirements:

Minimum of high school diploma or equivalent is required.

Responsibilities:

• Act as a real‑time information and training resource for the Compensation Phone Service team.

• Mentor and coach new and experienced team members; initiate and lead training sessions as needed.

• Serve as the first point of escalation for advisor inquiries and service issues.

• Complete quality assurance reviews to ensure accuracy, compliance, and service standards are met.

• Support advisors and internal teams with commissions processing, customer service, and problem resolution.

• Collaborate with team members and cross‑functional partners to ensure consistent service delivery.

• All other duties as assigned.

Basic Requirements:

• Strong customer service focus with the ability to handle escalations professionally.

• Proficiency at Microsoft Word, Excel, Internet Explorer, Outlook, Teams.

• Excellent communication & organizational skills.

• Ability to quickly learn, retain, and apply complex information.

• Proven ability to multitask, prioritize, and work in a fast‑paced environment.

• Self‑motivated and driven, with strong communication and collaboration skills.

Preferred Requirements:

• Previous broker/dealer experience

• 3-5 years of customer service experience

Equal Opportunity Employer

Osaic is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.

Eligibility

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Osaic.

Unqualified Applications

Osaic does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.

Recruiting Agencies

Osaic only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.