Our Client is a Global Manufacturing company.
We are seeking an Aftermarket Operations Manager to become an integral part of our team! You will coordinate and oversee the organization's daily operations.
SUMMARY: The Aftermarket Operations Manager is responsible for pre-sale, operational and post-sale activities for spare parts, replacement belts, and production.
* The Aftermarket Operations Manager has responsibility for leading and streamlining the quote-to-cash process for spare parts and replacement belts, delivering superior customer service and support.
* The Operations Manager will implement process improvements for the Aftermarket quote-to-cash value stream that will improve safety, quality, delivery, customer service, and cost.
* Responsibilities extend from initial customer inquiry through final delivery execution to meet customer requirements. This includes quoting, order entry, and all aspects of order fulfillment within the Aftermarket.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
* The Operations Manager is responsible for the entire flow of value creation within the Aftermarket business.
* Streamline the quote-to-cash process through the use of lean manufacturing philosophies. Increase customer value and drive waste out of the order fulfillment process. Drive improvements that make 'easy to do business' with from a customer perspective.
* Simplify administrative and production processes using lean methods so the business can run largely visually. Improve processes to free up capacity and grow the business without growing costs.
* Ensure all quality requirements are being met across the Aftermarket Value Stream. Drive safety and quality improvements. Process customer claims, lead root cause analysis, and corrective action procedures to reduce nonconformances.
* Develop an effective parts planning and inventory management process that enables on-time delivery of aftermarket parts, belts & solution sets with competitive lead times.
* This position will be directly responsible for inventory management and procurement.
* Assess supply chain capacity, capability, and take the appropriate actions to achieve high-quality, reliable deliveries with competitive lead times.
* The chosen candidate will also oversee the belt production schedule.
* Manage logistics by researching ideal shipping techniques, selecting carriers, and negotiating contracts and rates. Plan and monitor inbound and outgoing deliveries. Respond to any issues or complaints.
* Update and evaluate key metrics to assess performance throughout the value stream and implement enhancements.
* Develop and manage a cross-training program and succession planning for business continuity and scalability. Ensure work procedures are documented and followed.
* Help develop solution sets focused on customer uptime reliability (replacement part kits, etc.).
* Drive the team"s development and implementation of proactive strategies to grow the business and improve customer satisfaction and service.
* Prepare and evaluate annual performance reviews and bonus objectives for the team. Recruit and train new personnel as needed. Select and maintain qualified outsourcing agencies to meet customer demands.
* Ensure all quality requirements are being met across the Aftermarket Value Stream. Conduct internal and external quality audits. Process customer claims, nonconformances, and customer satisfaction surveys.
* Building maintenance and vendor sourcing as required.
Must have a 4 year college degree
Must have at least 5 years as an Operations Manager in a Manufacturing environment.
Salary Range $110,000 - $135,000
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