Ambulatory Service Representative
Location: Houston, TX
Schedule: Monday - Friday | 8:00am - 5:00pm
Starting Pay Rate: $20.00 Hourly (Based on experience)
Dean's Professional Services is seeking an experienced and customer-focused Ambulatory Service Representative to support a fast-paced practice in Houston, TX. This role is ideal for a detail-oriented professional who excels in patient access, scheduling, and front-office operations while delivering exceptional service in both in-person and virtual care settings.
Responsibilities
- Serve as the first point of contact for patients, families, and providers, delivering professional and compassionate customer service
- Perform patient registration, verify demographics, and ensure completion of required documentation
- Review appointment details, insurance coverage, and patient history to streamline check-in and check-out processes
- Schedule new and follow-up appointments, including ancillary services and diagnostic testing
- Verify insurance benefits, obtain referrals, authorizations, and pre-certifications to ensure financial accuracy
- Collect co-pays and pre-visit payments while maintaining the integrity of patient accounts
- Communicate effectively with clinic staff regarding patient flow, delays, and scheduling updates
- Support virtual visits by guiding patients through the process when applicable
- Ensure interpreter services are arranged as needed
- Manage inbound calls and outbound scheduling requests, including appointment work queues
- Maintain office operations including supplies, equipment, and general administrative support
- Assist in optimizing patient throughput and clinic efficiency
Qualifications
- High School Diploma or GED required
- Minimum 2 years of customer service experience (healthcare setting preferred)
- Experience in front desk, scheduling, or call center operations preferred
- Familiarity with Epic or similar EMR systems preferred
- Knowledge of medical terminology and insurance processes required
- Strong communication, organizational, and problem-solving skills
- Ability to multitask in a fast-paced, high-volume environment
- Proficiency in Microsoft Office and general computer systems
- Bilingual (Spanish/English) preferred
Why Join Dean's Professional Services?
- Competitive pay with a consistent weekday schedule
- Hybrid work model supporting work-life balance
- Comprehensive benefits package including medical, dental, vision, and 401(k)
- Opportunity to work in a specialized pediatric cardiology environment
- Career growth within a respected healthcare organization
- Supportive, collaborative, and patient-centered team culture
Know someone who may be interested? Dean's Professional Services offers up to $50 to anyone who refers a friend!
Dean's Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 50,000 candidates across the nation. We want to be your career home-base. For more information visit our website at www.deansprofessionalservices.com.