Analyst - Tech Ops Resource Planning (Hybrid)

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

Our Finance team helps drive business performance through planning, forecasting, and data-driven decision making. As an Analyst - Resource Planning, you will support long-term labor planning for Airport Operations and Technical Operations by developing staffing recommendations, forecasts, and operational analyses. This role combines financial planning, workforce modeling, and operational strategy to ensure staffing levels align with business needs, flight schedules, and service goals. You will work closely with station leadership and cross-functional partners to provide insights that improve productivity, efficiency, and operational performance.

Core Accountabilities/Key Responsibilities

• Utilize resource planning tools, staffing standards, forecasted volumes, and labor constraints to develop staffing recommendations for future flight schedules.
• Partner with station leadership to review recommendations and finalize monthly manpower authorization levels.
• Develop accurate budgets, forecasts, annual operating plans, and 18‑month rolling forecasts to support business and financial decision making.
• Perform variance analysis and present findings and recommendations to divisional leadership, senior leadership, and Finance partners.
• Support strategic and ad hoc analyses related to future flight schedules, staffing standard changes, labor agreements, and operational initiatives.
• Lead or support low- to medium-visibility projects while collaborating with stakeholders across operational and corporate teams.
• Identify process improvement opportunities that enhance planning efficiency, reduce service defects, and lower operating costs.
• Present workforce planning analyses, labor productivity insights, and operational performance findings to department and station leadership.

Please note: This is a hybrid role based in Chicago, requiring 3 days in office.

Qualifications

What's needed to succeed (Minimum Qualifications):

• 1+ years of experience in a finance-related, engineering-related, or other analytical role; internship experience may be considered.
• Proficiency in Microsoft Excel and PowerPoint with strong analytical, measurement, assessment, and evaluation skills.
• Strong verbal and written communication skills with the ability to work effectively across multiple employee groups.
• Experience or academic background in a quantitative or operations-related field such as Operations Management, Engineering, Statistics, Mathematics, Business, or Economics.
• Must be legally authorized to work in the United States for any employer without sponsorship and maintain reliable, punctual attendance.

What will help you propel from the pack (Preferred Qualifications):

• Experience working in or supporting operational environments.
• Capacity or staffing modeling experience.
• Experience with SQL, Python, or other programming languages.
• Experience supporting forecasting, budgeting, or workforce planning initiatives.
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving.
• Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security

The base pay range for this role is $66,500.00 to $86,616.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com