AOG Support Specialist

Job Description

• When Aircraft on Ground (AOG) event occurs, work with airliner to ensure spare parts are delivered promptly to requestor by following specific, team-oriented standard work documents & processes.
• Utilize SAP, Microsoft Dynamics, and MS Office to begin delivery process and audit part tracking until arrival at customer location.
• Work with engine manuals for various GTF, OCE, and V2500 engine programs to provide analysis on Customer and ATA code corrections.
• Provide weekly report to SOW Author on status of existing AOG events and their status to resolve.
• Identify needs for improvements and provide ideas to CYIENT peers on how to make process more efficient. Standard work to be updated and followed with each iteration.
• Expedite and coordinate the confirmed AOG spare parts orders with warehouse team to ensure they are processed ASAP as well as keeping the airline customer informed on status throughout the process

Experience/Qualifications

• Strong customer service skills
• Able to interact and communicate with all levels of the organization (management, co-workers, customer)
• Proficient with Microsoft Office programs.
• Experience with MS Dynamics & SAP a plus.
• VBA Coding & excel macroinstruction experience a plus.

Education Requirements

• Bachelor's degree in engineering or equivalent education/experience preferred

Travel Requirements

• < 5%

Shift

• Coverage to be provided between 11AM - 7PM.

Employment Type

• Full-Time (40 hours)