Application Analyst

Description:

The Application Analyst reports to the Senior Director, Administrative & Campus Systems (Client). They provide subject matter expertise and operational support for critical technology services and provide Tier 2 support to related applications. The Application Analyst is responsible for the operations and maintenance of their business service(s). They collaborate with a matrixed team that supports technology solutions from across the  IT portfolio to meet specific needs. They interface with a wide range of people across and work with IT leaders to set priorities and manage their team's capacity.

The ideal candidate is an energetic, quick learner who possesses superior interpersonal and communication skills. They have experience effectively consulting with business partners, developing and delivering a wide variety of technology solutions in a high-touch, enterprise level environment. They have excellent listening and critical thinking skills and exhibit the ability to understand current processes and requirements and identify new tools or ways of working to achieve objectives. They possess superior maturity, professionalism, and judgement.

Responsibilities:

• Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents
• Diagnose, escalate, and resolve incidents for assigned service(s), which could incorporate a combination of custom-built and third-party products
• Provide subject matter expertise on the utilization, implementation, and support of products under the Administrative & Campus Systems (Client) portfolio and related applications and services
• Collaborate with a matrixed team of full-time staff and temporary workers who provide day-to-day operational support services for their service(s)
• Provide Tier 2 support to Client applications
• Ensure regular communication with all involved partners, stakeholders, and the community about current status of projects, as well as what is on the product horizon
• Collaborate with business and IT stakeholders on product life cycle of assigned services and applications from product requirements to feature/function adoption, including oversight of relevant execution plans
• Complete other responsibilities as assigned

Basic Qualifications:

• Minimum of two years' post-secondary education or relevant work experience is required