Applications Engineer, Services

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Job Description

Applications Engineer

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies to help organizations improve productivity, quality, safety, and sustainability.

Hexagon's Manufacturing Intelligence division helps manufacturers use data throughout the product lifecycle-from design and engineering to production and metrology-to make manufacturing smarter, more efficient, and more connected. Our technologies support organizations across a wide range of industries as they work to improve quality, accelerate innovation, and optimize their operations.

Summary

Hexagon Manufacturing Intelligence is seeking an Applications Engineer I to support our Production Software division and ESPRIT CAD/CAM solutions in the Midwest.

This role provides pre-sales and post-sales technical support to customers, helping them successfully implement and utilize Hexagon's CAD/CAM software solutions within their manufacturing environments. The Applications Engineer will serve as a technical resource for customers and internal teams, providing troubleshooting, training, application support, and customized solutions.

The ideal candidate has a strong technical foundation in mechanical engineering, manufacturing, or a related field and an interest in CAD/CAM technology, CNC machining, and manufacturing processes. This position offers the opportunity to work directly with customers, collaborate with software development teams, and develop expertise across Hexagon's Production Software portfolio.

What You''ll Do

• Provide pre-sales and post-sales technical support for ESPRIT CAD/CAM software solutions.
• Serve as a technical resource for customers, helping troubleshoot software, programming, and application-related challenges.
• Support customers with the implementation and effective use of Hexagon Production Software solutions.
• Collaborate with software development and product teams to communicate customer feedback and support continued product improvement and growth.
• Develop customized software and application solutions to meet customer and industry partner requirements.
• Create, maintain, and deliver technical training materials and curriculum for customers and partners.
• Conduct technical demonstrations, training sessions, and application support both virtually and onsite.
• Travel to customer and industry partner facilities to execute projects, provide technical assistance, and conduct advanced training.
• Develop strong working relationships with customers, partners, and internal teams throughout the manufacturing industry.
• Apply practical problem-solving skills to identify customer needs and recommend effective technical solutions.
• Partner cross-functionally with Sales, Product, Engineering, and other internal teams to support customer success.
• Stay current on CAD/CAM technology, CNC machining, manufacturing processes, and Hexagon software capabilities.

Qualifications

Required

• Must be located within the Midwest territory of the United States.
• Bachelor's degree in Mechanical Engineering or a related technical field, or equivalent relevant experience.
• Experience with or knowledge of CAD/CAM software and manufacturing processes.
• Strong technical aptitude and ability to learn complex software and manufacturing applications.
• Demonstrated problem-solving and troubleshooting skills.
• Ability to collaborate effectively across technical and commercial teams.
• Strong written and verbal communication skills.
• Ability to communicate technical concepts clearly to customers and colleagues.
• Ability and willingness to travel up to 50% annually.

Preferred

• Hands-on experience with CAD/CAM software.
• Experience with CNC machining and part programming.
• Knowledge of machining processes, tooling, and manufacturing environments.
• Previous experience providing technical support, applications engineering, customer training, or software implementation support.
• Experience working directly with customers in a technical environment.

Work Environment

This position operates primarily in an office or technical work environment, with regular interaction with customers and internal teams. The role may also require visits to manufacturing facilities, customer sites, and factory environments.

• Frequently works in a stationary position for extended periods.
• Regularly uses computers, keyboards, and other office or technical equipment.
• May regularly move throughout office, training, customer, and manufacturing environments.
• May occasionally be required to lift or move up to 50 pounds.
• Requires the ability to communicate frequently with customers, partners, and employees.
• Office noise levels are generally low to moderate; manufacturing and factory environments may have moderate noise levels.
• Appropriate personal protective equipment (PPE) will be provided when required.
• Travel may be required up to 50% annually.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, absent undue hardship

Benefits

Hexagon offers a comprehensive benefits package designed to support employees and their families, including:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Accounts (FSA)
• 401(k) plan with generous employer match
• Generous Paid Time Off (PTO)
• Employee Assistance Program
• Paid Parental Leave
• Tuition Reimbursement

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Life at Hexagon

Today, everything from the phone in your pocket to the aeroplanes crossing the sky functions because we can measure the world around us. Measurement is not just the foundation of progress - it is the thread that connects human achievement, from the earliest monuments to the frontier of space. At Hexagon, measurement is in our DNA.

For 25 years, we''ve shaped industries and enabled innovators by delivering precision, accuracy, and reliability where it matters most. Now, as the world moves into the intelligence age with its own set of challenges and opportunities, Hexagon stands ready - the global leader in measurement technologies - measuring what matters for the future.

From microns to Mars, we measure what matters for the future.

Get to know our teams, our culture, and our technology through our social media channels: Instagram: @hexagon_mi | @hexagon_ab LinkedIn: Hexagon Manufacturing Intelligence YouTube: Hexagon MI | Hexagon AB Twitter/X: @HexagonMI | @HexagonAB Facebook: Hexagon Manufacturing Intelligence Hexagon is the global leader in measurement technologies.

Our precision measurement, positioning, and autonomous solutions transform the world's most vital industries. From aerospace & defense, automotive, construction, general manufacturing, to mining and more, we provide the confidence that customers rely on to build, navigate, and innovate. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 16,000 employees in 50 countries and net sales of approximately 3.7bn EUR

Apply now

Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.

Information at a Glance

Division: Production Software

Job Title: Applications Engineer

Job Function: Service Application

Job Location (Short): Pewaukee, WI, USA, 53186

Workplace Type: Remote

Workplace Details:

Req ID: 3181

Apply now

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon's Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.

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