Applied AI ML Director - AI Agents and Agentic Systems

You will join a platform team shaping how agentic systems are built, evaluated, and deployed at scale. This is a deeply hands-on role where you will design core platform capabilities, write production-quality code, and partner across product and engineering to drive adoption. You will help turn advanced agent and generative AI techniques into reliable, reusable building blocks that teams can use to deliver measurable business outcomes.

As an Applied Artificial Intelligence and Machine Learning Director at JPMorganChase within the Agent Builder Platform team in Corporate Sector, you will build and evolve an Agent software development kit (SDK) and specialized agent capabilities for broad enterprise use. You will own key technical decisions, set practical engineering standards, and deliver critical components end-to-end. You will collaborate with partners across data, platform, and application teams to ensure solutions are scalable, secure, and maintainable.

Job responsibilities

• Architect and implement core Agent SDK capabilities and reference implementations, with a strong emphasis on production-ready code
• Build specialized agents and reusable agent components, improving reliability, observability, and evaluation quality over time
• Translate emerging agentic and generative AI techniques into scalable platform features that teams can adopt with minimal friction
• Design and implement evaluation approaches for agent behavior, including quality, robustness, latency, and cost trade-offs
• Develop and optimize model-serving and workflow patterns for agentic systems, including retrieval-augmented generation and tool-using agents
• Partner with product and engineering stakeholders to align platform capabilities to clear success metrics and prioritized outcomes
• Drive technical decisions by clarifying ambiguity, identifying trade-offs, and producing crisp recommendations and designs
• Improve platform performance and efficiency through profiling, bottleneck analysis, and system-level optimization

Required qualifications, capabilities and skills

• Formal training or certification on applied artificial intelligence and machine learning concepts and 10+ years applied experience
• 10+ years of hands-on experience building large-scale machine learning systems and platform services used by multiple teams
• Strong software engineering skills, including the ability to own end-to-end delivery from design through implementation, testing, and operation
• Extensive experience with machine learning frameworks such as PyTorch or TensorFlow
• Hands-on experience with agentic and generative AI system design, including tool use, planning patterns, retrieval-augmented generation, and evaluation methods
• Strong experience with cloud and Kubernetes ecosystems, including building and operating production workloads
• Background in high-performance machine learning systems, including hardware acceleration considerations (for example, GPU optimization)
• Proven ability to influence across teams without formal authority through technical leadership, clear communication, and strong execution

Preferred qualifications, capabilities and skills

• Experience contributing to or optimizing open-source machine learning frameworks or platform tooling
• Experience building Kubernetes deployment automation (for example, Helm) or extending Kubernetes for machine learning workloads (for example, operators)
• Experience with JAX, scikit-learn, or additional machine learning ecosystem tools beyond primary frameworks
• Advanced degree in Computer Science, Machine Learning, or a related field
• Experience establishing engineering standards for responsible and reliable AI systems, including testing and measurement practices

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

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JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans