Area Coach

Position Summary

The Area Coach (AC) is responsible for managing People Development, Operations Excellence, Sales Growth, Profit Growth, and our Customer’s experience. The AC recruits, coaches, and develops the best managers in the industry to operate and execute flawless restaurant operations within a multi-unit setting. This includes a home store where the AC will act as the General Manager (GM) and two additional restaurants where they act as a District Manager. Area Coaches influence each management team to set goals, measure results, be accountable, and celebrate wins. Area Coaches are also responsible to make sure their home location performs at a high level. Area Coaches provide necessary resources, help remove barriers, and direct the growth of their area. Area Coaches receive and give direction. With their teams, they seize and encourage new opportunities to get the job done more safely, effectively, and efficiently.   

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Our Mission:To Promote Goodwill through Product, Service, Principle and People. 

Our Values: I  LOVE FOOD

Integrity

Loving

Fun

Of Service

Open Minded

Disciplined

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Job duties and responsibilities

Area Coach

• Spends majority of time in restaurants (minimum 80% of work hours) developing and coaching team members.  
• Reviews and analyzes data to make area improvements, overall operations, and underperforming stores. 
• Utilizes strong analytical skills to assess situations, determine root cause, initiate plan of action and follow up. 
• Demonstrates and enforces standard operating policies and procedures as defined in the Operations Manual. 
• Responsible for the safe operation and safety results within their Area. 
• Properly executes, enforces, and manages food safety and sanitation requirements; seeks out and eliminates potential food safety violations and unsafe practices or conditions. 
• Executes sales plans and promotions and ensures hospitality in restaurants. 
• Communicates effectively and routinely to Sr. District Manager. 
• Assumes accountability for Area’s P & L results and delegates responsibility amongst team members for achieving financial results; manages to Profit; controls food cost components of waste, prep, weights, portioning, on hand amounts (food orders /build to / inventory management) and theft in their home store. 
• Monitors sales volumes and adjusts projections accurately. 
• Engages the local community, ensuring local store marketing is reflective; builds community relationships. 
• Is a People Builder, coaching and developing teams to achieve restaurant and personal development goals. 
• Is a Team Builder, developing a strong and caring GM management team that sees the “bigger” picture (beyond their own store), acting with flexibility and focused on overall district success. 
• Writes meaningful performance reviews that lead to GM growth and development. 
• Conducts one on one meetings with GMs and hosts Area meetings to align, plan and execute at the store level.  
• Monitors and assists Associate growth plans to Manager level through the Succession Pathway; ensures the Restaurant Management Teams completes training required for promotion to the next level. 
• Uses the Restaurant Visit Report form and other tools to document restaurant visits and provide GMs with feedback, direction, and positive recognition.  
• Promotes and maintains a Family environment that promotes high, positive energy, encourages learning, and offers career development.   
• Treats all associates as respected guests, ensuring an exceptional work culture. 
• Ensures that policies and processes are being followed by completing store, people, and financial audits quarterly and coaching in personal and team meeting settings.  

General Manager 

• Empowers and allows restaurant associates to make decisions and effectively resolve customer concerns. 
• Knows our customer, is customer engaging, regularly spends time building relationships with our customer. 
• Identifies and removes service barriers; ensures the team delivers a great guest experience. 
• Is a problem resolver, remains calm when handling guest complaints and follows correct steps. 
• Ensures operations excellence through proper hiring, onboarding, training, and accountability.   
• Models performance standards: primary responsibility is to direct/coach, secondary responsibility is to assist. 
• Ensures staffing levels are optimal during all volume periods; acts in a timely and decisive manner to adjust staffing for business volume changes. 
• Effectively controls cash and assets and ensures adherence to cash handling policies. 
•  Demonstrates and enforces standard operating policies and procedures as defined in the Operations Manual. 
• Communicates performance standards and expectations to all team members and provides ongoing feedback on progress toward objectives and results. 
• Ensures new Associates receive proper onboarding, training and understand their roles in fulfilling the Promise. 
• Conducts Meetings such as product rollout, benefits, new restaurant opening, operating systems, etc. 
• Assures Home restaurant key metrics meet or exceed expectations. 

Minimum requirements 

Education 

• High School diploma or equivalent.  Associate or bachelor’s degree preferred. 
• Level 2 ServSafe certification. 
• Internal Candidates strongly encouraged to complete training pre-requisites.  

Previous Experience 

• 2 years GM experience or current GM for at least 2 years. 
• Training GM experience a plus. 
• Promise Team Manager experience a plus. 

Physical Requirements 

• Must be able to perform the essential functions of this position safely and successfully, meeting qualitative and/or quantitative productivity standards. 

Donatos is an Equal Opportunity/ Affirmative Action Employer:

We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Donatos is just as dedicated to our Associates as we are to our guests. After all, delivering the best food and service starts with attracting (and keeping) the very best team members.
Whether you’re looking for your first job or want to advance your career, you’ll love being part of a work environment that’s not just rewarding and fun, but supportive too. We’re committed to hiring associates who we feel will be a great fit with the Donatos family – and then empowering them to become leaders who bring out the full potential of everyone around them.

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