JOB SUMMARY
Under the direction of the Director, Educational Technology, the Assistant Director supports educational technology and information technology needs across MTSA. The role focuses on technology operations, user support, classroom and audiovisual technology, and coordination of technology projects with IT Services. The Assistant Director trains with the Director and IT Coordinator to develop a comprehensive understanding of departmental systems, workflows, and institutional needs.
This position is established as part of the department's succession planning, with the Assistant Director expected to train for future Director responsibilities and support continuity during the leadership transition.
QUALIFICATIONS
- Master's degree in Educational Technology, Information Technology, or a related field preferred.
- Prior Educational Technology or Information Technology department leadership preferred.
- Experience supporting educational technology or IT operations, including hardware, software, classroom technology, or audiovisual systems.
- Working knowledge of learning management systems and their role in teaching and learning; familiarity with D2L Brightspace preferred.
- Competence across multiple technology platforms, basic understanding of network connectivity and system integrations, and proficiency with Microsoft Office applications.
- Ability to organize and advance multiple projects, troubleshoot issues, and apply sound judgment.
- Effective written and oral communication and the ability to work collegially with faculty, staff, and students.
- Ability to learn departmental operations, assume increasing leadership responsibility, and train and mentor others.
RESPONSIBILITIES
This job description is not to be considered an exhaustive or exclusive statement of duties, responsibilities, or requirements. Employees may be required to perform other job-related activities as requested. This list describes major responsibilities to support the ET and IT operations for MTSA:
- Assist the Director and IT Coordinator with evaluating, implementing, maintaining, and supporting educational technology platforms, hardware, and software used across MTSA.
- Provide technology support to faculty, staff, and students; troubleshoot hardware, software, connectivity, and audiovisual issues, document resolutions, and coordinate escalation with IT Services or vendors.
- Support classroom and meeting technology, including audiovisual equipment and tools used for in-person, hybrid, and online instruction; help users operate these tools effectively.
- Partner with faculty, staff, the ET team to identify technology needs, assess current tools, and recommend improvements to the Director.
- Develop and facilitate training, tutorials, and reference materials for educational technology tools, equipment, and approved IT applications.
- Collaborate with the LMS Coordinator on issues involving LMS connections to other technologies and provide backup support as assigned while maintaining an understanding of LMS workflows.
- Coordinate assigned ET and IT projects, including implementation, upgrades, testing, equipment inventories, and vendor follow-up; track progress and communicate updates.
- Assist the Director and IT Coordinator with technology procedures, access practices, security awareness, and service continuity; perform technical changes within approved access and authority.
- Provide delegated operational and leadership coverage and remain current with educational technology and IT practices through professional development.
- Perform other work-related duties as assigned.
Training and Succession Development
- Participate in structured training and job shadowing with the Director and IT Coordinator, and coordinate learning with ET team, to understand ET and IT operations, systems, support processes, and key institutional relationships.
- Work with the Director to establish a development plan with learning objectives, opportunities for practical application, progress reviews, and measures of readiness for Director responsibilities.
- Progress from observing departmental leadership activities to performing assigned functions with guidance and, upon demonstrated proficiency, independently managing delegated responsibilities.
- Develop the skills needed to set ET and IT priorities, coordinate team responsibilities, lead technology projects, work with institutional stakeholders and vendors, and support continuity of services.
- Maintain current procedures, training materials, and transition documentation to preserve departmental knowledge and support continuity during staffing changes.
- In collaboration with the Director, cross-train and mentor the IT Coordinator through documented instruction, guided practice, delegated assignments, and feedback.
- Assist in evaluating the IT Coordinator's development and preparing an orderly transition of responsibilities when the department's succession plan is implemented.
COMMITTEE INVOLVEMENT
MTSA Staff Committee Member
MTSA Informatics Committee Member
REPORTS TO
Director, Educational Technology
ATTENDANCE
Expected to be available and on campus during normal business hours of Middle Tennessee School of Anesthesia, Monday through Thursday, 8:00 am to 6:00 pm CST.
WORKING CONDITIONS
Conditions require lifting and moving objects and equipment up to 10 Ibs. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.