Assistant General Manager

We are looking for a hands-on Assistant General Manager who can help lead a strong team, run successful shifts, and support the overall performance of the restaurant.

The Assistant General Manager serves as the restaurant’s second-in-command and works closely with the General Manager to lead employees, maintain strong operational standards, and deliver a positive guest experience. This role is also an opportunity to develop the skills and experience needed to take on broader restaurant leadership responsibilities.

Key Responsibilities

• Help lead, train, coach, and develop Shift Leads and Crew Members.
• Independently lead successful shifts and ensure employees are properly positioned, prepared, and supported.
• Maintain standards for service, food quality, cleanliness, order accuracy, and guest satisfaction.
• Assist with scheduling, staffing, labor management, attendance, and timekeeping.
• Participate in interviews of qualified candidates sourced and initially vetted by Human Resources and provide hiring feedback to the General Manager.
• Provide routine employee coaching and accountability and appropriately escalate significant employee concerns.
• Assist with inventory, ordering, receiving, waste, food cost, cash controls, and operational reporting.
• Maintain company food-safety, workplace-safety, sanitation, and operational standards.
• Respond appropriately to guest concerns, employee injuries, safety concerns, and other restaurant-level issues.
• Help maintain restaurant readiness for health, safety, brand, and operational evaluations.
• Support the General Manager in improving restaurant performance and developing a dependable team.

Acting General Manager Responsibilities

When the General Manager is unavailable, the Assistant General Manager may temporarily oversee day-to-day restaurant operations. This includes leading the team, managing shifts, addressing immediate operational or safety concerns, and maintaining established restaurant procedures.

What We’re Looking For

• Previous restaurant supervisory or management experience preferred; quick-service restaurant experience strongly preferred.
• Strong leadership, communication, coaching, and problem-solving skills.
• Ability to confidently lead employees in a fast-paced restaurant environment.
• Experience with or willingness to learn scheduling, labor management, inventory, food cost, and restaurant operations.
• Ability to provide employees with clear direction and constructive feedback.
• Comfort using point-of-sale, scheduling, email, timekeeping, and reporting systems.
• Availability to work evenings, weekends, holidays, and peak business periods as needed.
• Ability to stand for extended periods and frequently lift up to 50 pounds, with or without reasonable accommodation.

What Success Looks Like

A successful Assistant General Manager can independently lead strong shifts, maintain consistent operational and safety standards, develop employees, and recognize when an issue should be handled directly or escalated to the General Manager or appropriate support team.

If you are a motivated restaurant leader who enjoys developing people, solving problems, and taking on greater responsibility, we encourage you to apply!

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.

Salary

$23.00 per hour

Benefits

Flexible schedule, Paid time off, Employee discount, Paid training

Job Type

Full time

Schedule

8 hour shift, 10 hour shift, Weekend availability, Monday to Friday, Holidays, Day shift, Night shift, Overtime