Maid in JC is the highest rated cleaning company serving luxury apartments and condos in downtown Jersey City. We focus on delivering exceptional customer service by fostering a culture of respect, continuous improvement and team empowerment. We are seeking an Assistant Office Manager with a focus on Operations to join our team. This is a promotable position. Your responsibilities will include answering calls, emails and texts from leads and clients then scheduling, ordering supplies, trouble shooting, etc. to ensure that team members move smoothly throughout their day. You will be adding, removing and updating one time and recurring appointments making the best "match" to optimize the schedule, satisfy client needs and accommodate employee requirements. Your primary role will be to efficiently schedule clients and team members for the highest level of driving efficiency. You will be supported by our experienced salesperson to help achieve your goals. We are looking for someone with a proven track record of Customer Service, Scheduling and Sales. Job Responsibilities:
- Responding to client inquiries and staff requirements as you efficiently schedule
- Relationship Building: Establishing and nurturing relationships with customers and team members to build trust and rapport.
- Pricing, Follow-up, Negotiation: Create bid pricing, and negotiating deals to secure sales and meet revenue targets.
- Customer Support: Providing pre & post-sales support, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
- Scheduling: Find the best option for scheduling appointments of different service types that meet a number of different requirements.
- Ordering supplies, scheduling repair appointments, etc.
Skills and Qualifications:
- Strong communication and interpersonal skills
- MAC computer and G-Suite skills
- Accuracy in all details
- Self-motivation and drive
- Competitive Nature
- Excellent Follow Up
- Detail-oriented and ability to prioritize a number of tasks
- Problem solving skills
- Time management
- Organizational skills
- Experience reading project plans & specifications
- Spoken Spanish preferred but not required