Associate IT Support & Service Analyst

This is a full-time position working onsite in Des Moines, IA.

Assess and troubleshoot basic support issues while applying understanding of modern software, hardware, systems, and applications. Participate in on-call rotation for support outside of core hours.

Responsibilities:

• Troubleshoot, resolve, and escalate IT issues. Fulfill IT requests.
• Create and maintain accurate records and technical documentation.
• Perform technical cross-training with team members.
• Perform other specialized tasks in relation to established career development plans.

Job Requirements/Minimum Qualifications:

Education: High School Diploma/GED or equivalent work experience.

Type of Experience: customer service experience or relevant IT certifications.

Required Knowledge, Skills, Abilities:

• Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
• Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
• Basic knowledge of hardware, software, networking, database, and web applications. Customer service skills.

Benefits:

Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time off.