Associate, Sales Operations & Enablement

Associate, Sales Operations & Enablement 

About Us 
Since 1903, Gordon Brothers has maximized liquidity through realizable asset value by providing the people, expertise and capital to solve business challenges. Our solutions-oriented approach across asset services, lending, financing and trading gives clients the insights, strategies and time to optimize asset values throughout the business cycle. We work across the full spectrum of assets globally with deep expertise in retail, commercial, industrial, brands and real estate. We are headquartered in Boston with over 30 offices across North America, Europe, the Middle East and Africa, and Asia Pacific. 

Job Posting Summary 

Are you a self-motivated, detail-oriented individual who thrives on working on multiple projects simultaneously? Do you have a solid understanding of Sales processes and CRM systems?  Are you energized by process optimization?  If so, then this may be the right opportunity for you. The Associate, Sales Operations reports directly to the Senior Director, Head of Sales Operations and contributes to a dynamic team that is driving growth throughout the organization. This position is located in our Boston office. 

 
Job Purpose 

As a growing team, we have an opening for an associate to join our Sales Operations team.  This position reports to the Head of Sales Operations and supports the market-facing team by enhancing processes and managing data to improve sales efficiency and effectiveness.  This role ensures that sales operations run smoothly, decision-making is supported with data-driven insights and strategies that align with the organization’s sales goals. 

Job Responsibilities 

• CRM Projects: Support Salesforce enhancements from requirements gathering through implementation and training, while identifying opportunities to improve sales processes and make Salesforce easier and more efficient for users.  

• CRM Adoption & Data Management: Train sales staff on CRM best practices and maintain key CRM data, including account hierarchies, to support data quality and consistency.  

• Reporting & Dashboards: Create and maintain Salesforce reporting and sales performance dashboards in Power BI, partnering with Digital Transformation as needed.  

• Sales Enablement Tools & Vendors: Manage sales technology vendor relationships, including contracts, renewals, licenses and ongoing use of tools such as LinkedIn Sales Navigator and Gong.  

• AI & Automation: Explore and implement practical uses of AI and automation to improve sales processes and team efficiency, including AI capabilities within Salesforce. 

• CRM/Marketing Integration: Partner with Marketing to ensure CRM supports effective handoffs between marketing and sales.  

• Process Improvement: Develop and implement sales processes that improve efficiency and support the market-facing teams. 

Education and Experience 

• Bachelor’s degree in finance, business administration, data analytics, information systems or the like 

• 2-5 years’ experience with sales analysis, data management, or related fields 

• Proficiency in CRM systems (e.g., Salesforce) and Excel are a must. Other data analysis tools (e.g., Power BI, Tableau) are a plus 

• Experience in project management a plus 

Competencies 

• Data analysis and reporting 

• Strong analytical skills and attention to detail 

• Knowledge of sales processes and CRM systems 

• Strong communication and interpersonal skills; ability to work effectively cross-functionally and build internal relationships 

• Ability to work independently and manage multiple priorities 

• Able to thrive in a fast-paced environment with strong attention to detail, time management, and organization skills 

• Courage to question status quo and suggest/implement ways to enhance processes