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Job Type
Full-time
Description
If you're a paralegal or attorney, residing in Central Florida, who's ready to leave the casework grind behind and step into a role where your legal insight drives operational impact-this is your opportunity.
Leverage your paralegal or attorney background in a whole new way. At Synergy, we help trial lawyers protect injury victims by simplifying the post-settlement process-from Medicare compliance to lien resolution. Now, we're seeking a Client Success Manager who can bring real-world PI or subrogation experience to a dynamic, leadership-oriented role.
This isn't sales. This isn't onboarding. This is about owning the ongoing relationship with some of our most important clients-high-volume, high-impact personal injury law firms we call Integrated Partners. You'll be their strategic point of contact, overseeing service delivery, resolving escalations, and helping drive continuous improvement across departments.
Requirements
Who This is For:
- A seasoned PI paralegal, former defense subrogation attorney, or lien resolution expert ready to transition into strategic operations
- Someone who can confidently speak the language of attorneys and collaborate across legal, ops, and tech teams
- A natural problem solver who takes pride in smoothing out processes and elevating the client experience
What You'll Do:
- Serve as the Operational Relationship Owner
- Be the primary point of contact for a book of Integrated Clients (high-volume PI law firms)
- Facilitate monthly/quarterly meetings and provide insight on trends, concerns, and opportunities
- Proactively manage escalations, feedback loops, and cross-functional coordination
- Monitor Performance & Advocate for Solutions
- Review firm-specific metrics and ensure alignment with service expectations
- Identify root causes of service issues and drive FLASH (our internal resolution system) improvements
- Collaborate with Sales, IT, and Lien Ops to advocate for scalable improvements
- Ensure Quality and Service Consistency
- Conduct file reviews to assess service levels, track trends, and ensure process adherence
- Contribute to leadership meetings, policy development, and internal training materials
What You Bring:
- Bachelor's degree required; JD or Paralegal Certification strongly preferred.
- 5+ years of experience in personal injury law, healthcare subrogation, lien resolution, or a related field, with proven success managing attorney and client relationships.
- Strong legal background preferred, ideally as a paralegal or attorney with exposure to PI, lien resolution, or subrogation.
- Exceptional communication skills, both written and verbal, with the ability to lead high-level client meetings and cross-functional internal discussions.
- Professional, polished presence with a client-first mindset - skilled at building trust and long-term relationships with demanding firms.
- Highly organized and detail-oriented; able to manage multiple clients, deadlines, and competing priorities without sacrificing quality.
- Tech-savvy and adaptable, with proficiency in CRM platforms, workflow tools, Microsoft Office Suite, and comfort learning new technologies (including AI).
- Problem-solving mindset with the ability to triage issues, drive resolution, and maintain alignment across teams and clients.
- Growth-oriented professional eager to leverage legal expertise in a leadership role focused on client success and strategic relationship management.
Why Synergy?
We're not your typical legal support company-we're a mission-driven, tech-enabled BPO transforming the post-settlement process.
Here's what makes Synergy special:
Culture of Collaboration: We're a tight-knit team that leads with empathy and supports one another to win together
Room to Grow:
- Leadership development
- Continuing education
- Promotion opportunities for those who raise the bar
Benefits that Support Life:
- Competitive compensation
- Medical, dental, and vision coverage
- 401(k) with company match
- Generous PTO and paid holidays
- Wellness initiatives and community impact opportunities
The Synergy Experience: A chance to contribute to a company that's changing the game-for our clients, our partners, and the injured individuals they serve.
Salary Description: Base + variable performance bonus plan. Year 1 range: $75,000 - $95,000, depending on experience and performance.