Location: Aurora, CO (on-site)
Employment Type: Full-Time
Compensation: $22-$25 per hour (dependent on industry experience)
Strong partnerships don't happen by accident. They happen when communication is clear, details are managed with care, and people consistently show up for one another.
At Fenix Outdoor, we're looking for a B2B Account Representative to help create that experience for our wholesale partners. In this role, you'll serve as a trusted connection point between our sales teams, internal partners, and our retailers who bring our brands to outdoor communities across North America.
This is an ideal opportunity for someone who enjoys solving problems, building relationships, and bringing order to complexity. You'll help guide wholesale orders from booking through delivery while partnering across Sales, Planning, Logistics, and Finance to ensure a seamless customer experience.
If you're energized by collaboration, thrive in a fast-moving environment, and take pride in getting the details right, we'd love to hear from you.
WHAT YOU WILL DO
Account Partnership & Customer Experience
Serve as the primary point of contact for assigned wholesale accounts and sales representative groups
Build strong relationships through responsive communication, proactive problem-solving, and exceptional service
Support account needs, troubleshoot issues, and help ensure a positive experience throughout the order lifecycle
Order Management & Operational Excellence
Manage wholesale orders from pre-book through fulfillment, maintaining accuracy across order entry, allocations, confirmations, and delivery execution
Ensure all order details, shipping requirements, routing instructions, and supporting documentation are complete and accurate
Monitor open orders, production status, and fulfillment timelines; proactively communicate updates and potential risks
Cross-Functional Collaboration
Partner closely with Sales, Planning, Logistics, and Finance teams to manage order flow and resolve challenges
Support seasonal booking initiatives, sales programs, and inventory opportunities through accurate system setup and execution
Help balance customer expectations with business priorities while identifying practical solutions to complex situations
Continuous Improvement
Maintain high standards of data integrity across ERP and order management systems
Analyze order trends and recurring challenges to identify opportunities for improvement
Contribute to documentation, workflow enhancements, and scalable processes that support future growth
WHAT MAKES YOU A GREAT FIT
You bring:
2+ years of experience in customer service, dealer services, account services, order management, or a related field
Strong written and verbal communication skills with the ability to build trust and relationships
Exceptional attention to detail and ability to manage multiple priorities effectively
A proactive, solutions-oriented mindset and a genuine desire to help others succeed
Comfort learning and navigating multiple systems and processes
Confidence working in a fast-paced environment with changing priorities
Proficiency with Microsoft Office, including Outlook, Excel, and Word
A collaborative approach and enjoyment of working toward shared goals
Preferred (but not required)
Bachelor's degree or equivalent combination of education and experience
Experience with ERP systems, especially Microsoft AX
Experience using Zendesk
Data analysis and reporting skills
Experience supporting wholesale, retail, apparel, footwear, outdoor, or consumer goods businesses
WHAT WE OFFER
Click here to learn more about Fenix Outdoor's benefits, including:
401(k) with employer match to support your long-term financial wellbeing
Comprehensive health and wellness benefits for full-time employees, including medical, dental, and vision coverage, and long- and short-term disability
Generous paid time off and paid company holidays to rest, recharge, and spend time outdoors
Product discounts across Fenix Outdoor's family of premium outdoor brands
A strong commitment to sustainability, quality craftsmanship, and responsible business practices
ABOUT US
Fenix Outdoor is an international group of premium outdoor brands, including Fjällräven, Royal Robbins, Hanwag, and Devold of Norway, united by a shared mission: to enable all people to experience and protect nature.
From our Nordic heritage to our North American headquarters in Colorado, we're committed to creating durable, responsibly made products that inspire life outdoors. We believe businesses should contribute to stronger communities, healthier ecosystems, and meaningful experiences in nature. Sustainability, integrity, and long-term thinking guide everything we do.
INTERESTED?
We'd love to learn how your attention to detail, collaborative spirit, and customer-focused approach can help strengthen the experience we deliver to our wholesale partners and support our mission of connecting more people with the outdoors.
Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.