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Banquet Captain

Hilton
  • Tucson, AZ
  • Full-time
6 days ago

Job Description

Scope: 

Assists Food & Beverage Manager in overseeing banquet staff and coordinating banquet functions to ensure that the groups using the hotel’s banquet facilities are completely satisfied. 

Primary Responsibilities: 

  • Assists in conducting training of banquet staff in proper set-up, serving and clean up procedures.
  • Holds pre-staff meetings with banquet staff to review the specific needs of each group including service procedures, set-up, menus, order of service, and any special request.
  • May assist in scheduling and assigning duties to banquet staff.
  • Ensures all set up and closing duties are completed as assigned; performs set up and closing duties as needed.
  • Coordinates the timing of each course to correspond with the dining pace of the guests; assists in the plating of meals; performs all Banquet Server duties as needed.
  • Responds quickly to guest requests in a friendly manner.  Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and dress.
  • Follows company policies and procedures. 

Note:  Other duties as assigned by supervisor or management 

Qualifications: 

Education/Experience:  Basic reading, writing and math skills and one year experience in a hotel banquet department.  Understands and comprehends English. 

Certification and/or License Requirement: Alcohol awareness certification and/or food service permit as required by local or state government agency.  

Skills:   

  • Attention to detail. 

  • Planning and organizational ability. 

  • Communication Skills. 

  • Customer service. 

  • Interpersonal communications 

Working Conditions: 

  • Will be required to work nights, weekends and holidays. 

  • Will be required to work in fast paced environment. 

  • May be asked to work overtime. 

Physical/Cognitive Activities: 

  • The major responsibility in this position is to assist in supervising all banquet activities, therefore a significant portion of time is spent speaking, listening and carrying or lifting, which is usually done while moving about the property or standing. 
  • The vast majority of time is spent setting up for a banquet and supervising the service staff; therefore, this person is utilizing communication skills almost all of the time.  This person is usually moving about the property while interacting with staff and guests. 
  • A portion of time is spent handling and setting up banquet equipment; therefore, this person may lift and/or carry items weighing 15 to 60 pounds at a time. 
  • Reading and writing abilities are utilized reasoning, training, motivating and problem-solving abilities. 
  • Mathematical skills, including basic math, percentages, and variances are utilized at times. 
 

Numbers & Facts

LocationTucson, AZ
Job TypeFull-time

Skills

  • Communication Skillsunmatched
  • Customer Support/Serviceunmatched
  • Detail Orientedunmatched
  • English Languageunmatched
  • Food Servicesunmatched
  • Food and Beverage Industryunmatched
  • Interpersonal Skillsunmatched
  • Local Governmentunmatched
  • Mathematicsunmatched
  • Organizational Skillsunmatched
  • People Managementunmatched
  • Plating Processesunmatched
  • Problem Solving Skillsunmatched
  • Staff Trainingunmatched
  • State Governmentunmatched
  • Training/Teachingunmatched
  • Writing Skillsunmatched

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