Here's what you'll do during a typical day: + **Deliver a warm welcome:** Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance + **Support efficient check-out:** Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately + **Provide hotel and local knowledge:** Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries + **Promote hotel services:** Use up-selling techniques to recommend hotel amenities and maximize room and service revenue + **Delight our guests:** Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications **What It Takes to Make the Stay** At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality** . college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) + Career growth and development + Team Member Resource Groups + Recognition and rewards programs + Access to your pay when you need it through DailyPay + Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount + Complimentary meals in the cafeteria while on shift + Commuter Benefit - Unlimited public transportation for only $20/mo.