Job title: Bartender
Reports to: Food & Beverage Manager
Job purpose
Ensure that guests are served in a timely and professional manner which consistently meets and/or exceeds the hotels standards.
Responsibilities
• Ensure that bar is fully stocked and ready for service prior to opening.
• Make sure that all beverage displays are in accordance and consistent with standards.
• Make sure ice bins are full prior to opening for business.
• Ensure that beer and wine coolers are fully stocked prior to opening for business.
• Greet and serve all bar guests.
• Pour drinks, using standard pouring specifications.
• Serve drinks to service staff in a timely manner.
• Handle all payment transactions accurately and proficiently.
• Keep bar area neat, clean and orderly at all times.
• Double check all glassware for spots prior to pouring drinks.
• Ensure that no guest is served to the point of intoxication.
• Notify a manager if a guest is becoming intoxicated or rude to other guests.
• Serve food to bar patrons as requested.
• Follow uniform and grooming specifications.
• Participate as requested with the unpacking and stocking of deliveries.
• Ensure that all shift checklists are completed.
Guest Relations
• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.
• Is readily available and approachable to all guests.
• Interact with guests on a frequent basis to obtain feedback about their experience.
• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.
• Is visible in the bar area at all times during business hours.
Team Interaction
• Encourage and build mutual respect and cooperation among team members.
• Communicate effectively with all property team members.
• Respond in a timely manner to all members of the Management Team.
• Is professional and courteous towards team members at all times.
Company/Brand Policies & Procedures
• Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.
• Adhere to safety policies and procedures to ensure a safe working environment for all team members.
Qualifications
• High School diploma or equivalent.
• Must have at least 1 year prior food and beverage service experience.
• Must meet state age requirements to serve alcohol.
• Knowledge of food health codes.
• Knowledge of beer, wine, liquor and common beverages.
• Basic knowledge of food preparation.
• Ability to lift up to 30 pounds.
• Ability to stand for long periods of time.
• Able to professionally handle guest complaints.
• Able to work effectively and efficiently with all departments.
• Willing to work flexible hours to include weekends, holidays and late nights.
• Maintain a professional appearance at all times.
• Able to multitask and work in a fast paced environment.
• MUST have a passion for providing “excellent” customer service experience.
*And any other job function deemed appropriate by management*