Bell Person Supervisor

Bell Person Supervisor: Rosewood Calistoga

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

The Front Office team creates seamless arrival, departure, and in-house experiences that define a guest\''s journey at the resort. Working closely with Concierge, Valet, Guest Experience, Housekeeping, Transportation, and Security, the team delivers personalized service and memorable moments from the first welcome to the final farewell. As Bell Person Supervisor, you will report to the Director of Front Services and Assistant Front Office Managers while leading the Bell Services team on shift

YOUR ROLE

As a Bell Person Supervisor, you will lead the daily operation of Bell Services, ensuring every guest enjoys a seamless and memorable arrival and departure experience. You will provide hands-on leadership, support your team in delivering exceptional service, and act as a key operational partner across the Front Office.

This role is instrumental in creating positive first and last impressions, coordinating guest movements throughout the resort, and fostering a culture of service excellence. Through coaching, problem solving, and collaboration, you will help elevate the overall guest experience while supporting the success of the Rooms Division.

HOW YOU'LL MAKE THE PLACE

• Lead the daily Bell Services operation and ensure exceptional service delivery throughout each shift.
• Coach, develop, and motivate Bell Persons while fostering a culture of teamwork and luxury hospitality.
• Coordinate guest arrivals, departures, luggage handling, storage, and transportation assistance services.
• Oversee VIP, group, and special guest arrivals to ensure seamless execution and personalized experiences.
• Serve as the primary point of contact for Bell Services-related guest concerns and service recovery situations.
• Partner with Front Desk, Concierge, Valet, Housekeeping, Transportation, Engineering, and Security teams to create exceptional guest experiences

COULD THIS BE YOU?

• You have experience in Bell Services, Front Office, Guest Services, Valet Operations, or luxury hospitality environments.
• You are a natural leader who enjoys coaching, developing, and inspiring others to perform at their best.
• You possess exceptional communication and relationship-building skills with both guests and colleagues.
• You thrive in fast-paced environments and can confidently manage multiple priorities while maintaining service excellence.
• You have a passion for hospitality and take pride in creating memorable guest experiences.
• You demonstrate strong problem-solving abilities and remain calm and professional when handling guest concerns.

OUR BENEFITS

As part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. Our offerings include:

• Zero-cost healthcare plan options
• 401(k) retirement savings program
• 15 days of paid time off and 7 paid holidays
• 16 weeks of fully paid maternity and paternity leave for eligible associates
• 12 complimentary room nights annually plus 50% off food and beverage experiences
• Complimentary employee meals and free onsite parking.

In addition, we provide ongoing learning and development opportunities and access to global career pathways across Rosewood Hotels & Resorts, helping you build a rewarding and meaningful career.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

PAY TRANSPARENCY

The pay rate for this position is $27.00 per hour. This is the pay range that the company expects to pay for this position. Decisions regarding individual salaries will be based on several factors, such as experience, type of experience, location, and education.