Bellperson

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly, service-oriented Bellperson to join our team.

If you're passionate about hospitality, take pride in your work, and enjoy creating positive experiences for guests and associates, we'd love to meet you. As Bellperson, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team achieve its operational and business goals.

Job Purpose

The Front Office position is responsible for delivering welcoming, efficient, and professional service throughout the guest arrival, stay, and departure experience. This position assists guests with requests, reservations, payments, information, and service recovery while supporting smooth daily hotel operations.

POSITION SUMMARY:
This position escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. This position acquaints each guest with room and features.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
• Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
• Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk contiguously for duration of shift.
• Read and match luggage tags, write claim tickets and detach portion to give to guest. Organize and store luggage as necessary in a designated area.
• Escort customers to accommodations, visually inspect room and telephone and deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.
• Directs guest flow through hotel giving assistance and directions to restaurant and other
guest/client facilities.
• Delivers messages to meeting facilities and guest rooms upon request.
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and other assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner. Deliver morning newspapers, VIP or Express Check out packets, mail, packages, faxes, etc. to specific guest rooms.
• Maintain and post hotel reader boards and public area signage.
• Clean and polish carts and other equipment used in the department.
• Retrieve and input data from a computer terminal in an accurate, error-free manner. Answer the Bell desk phone and provide information as needed.
• Other duties as assigned by the supervisor such as assisting a door person or Package Room Attendant when necessary.

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without notice.

REQUIRED SKILLS / ABILITIES:
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 1-50lbs.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.
• Ability to perform tasks requiring, bending, stooping, kneeling, and walking significant distances on property.
• May be constantly in and out of doors. Vast changes in temperature dependent upon weather conditions. Frequent lifting with considerable bending and stooping.
• Considerable hand and finger dexterity to lift and grasp objects such as room keys and luggage handles. May require continued repetitive bending and stooping.
• Requires high levels of contract with all types of people. Interacting with people to a high degree as relates to the attending of needs or requests of people or to the expresses or implicit wishes of people. Immediate response is required.
• OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
• Normal routine involves no exposure to blood, body fluid or tissue, but exposure or  potential for exposure may occur.
• Ability to understand and follow written and/or verbal instructions.
• Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to listen effectively and to speak English clearly to communicate with customers and team members.
• Must have coordinating skills as pertains to determining time, place and sequence of operations or action.
• Ability to analyze information and make effective judgments.

SUPERVISORY RESPONSIBILITIES: None

EDUCATION / EXPERIENCE:
• 1+ year’s guest/customer service experience.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• 2 or 4-year college degree a plus.

PHYSICAL REQUIREMENTS:
All team member must maintain a neat, clean, and well-groomed appearance (specific standards available).

• Team-Driven and Values-Based Culture
• Medical, Dental & Vision Insurance
• Paid Vacation, Sick Time (Where Required by State Law) & Holidays
• 401(k) Retirement Plan
• Employee Assistance Program
• Career Growth Opportunities & Leadership Development Programs
• Reduced Hotel Rates Throughout Our Portfolio
• Employee Referral Program
• Life Insurance
• Flexible Spending Account (FSA)
• Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More