Benefits Specialist
Frisco, TX | On-Site
Our Client, a national benefits broker in North Dallas is growing and has need to hire a Benefits Specialist to join their team! The Benefits Specialist is responsible for coordinating employee benefits onboarding, enrollment, and implementation activities for new and existing clients. This role serves as a central point of communication among clients, employees, internal teams, and external vendors to ensure a seamless benefits experience from implementation through enrollment and effective date.
Key Responsibilities
Develop and execute communication plans for new client implementations and benefit enrollments.
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Establish expectations with client stakeholders regarding timelines, responsibilities, milestones, and deliverables.
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Coordinate welcome, kickoff, and onboarding communications.
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Manage employee-facing communications, including enrollment instructions, benefit education materials, reminders, and key deadlines.
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Ensure employees understand available resources and support channels.
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Coordinate post-enrollment and implementation communications.
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Maintain regular communication with clients throughout onboarding and enrollment activities.
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Partner with internal teams, vendors, and client representatives to deliver a successful enrollment experience.
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Develop enrollment timelines and implementation strategies.
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Coordinate employee education and benefits communication campaigns.
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Ensure enrollment systems and platforms are configured, tested, and functioning properly.
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Validate benefit plan information and enrollment materials for accuracy.
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Coordinate enrollment support resources and employee assistance programs.
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Monitor participation and completion metrics throughout the enrollment period.
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Follow up on incomplete enrollments and outstanding employee actions.
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Escalate and resolve enrollment issues in a timely manner.
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Provide ongoing status updates to client stakeholders.
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Confirm enrollment data is accurately transmitted to carriers, vendors, and applicable third parties.
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Coordinate post-enrollment audits and reconciliation activities.
Job Requirements:
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Degree is highly preferred
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3+ years of experience in employee benefits administration, insurance operations, human resources, onboarding, or a related field preferred.
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Experience with Employee Navigator highly preferred.
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Must have a high sense of urgency and responsive to clients needs.
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Knowledge of employee benefit programs, enrollment processes, and eligibility administration.
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Experience coordinating client communications and project timelines.
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Strong organizational and project coordination skills.
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Excellent written and verbal communication abilities.
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Ability to manage multiple projects and deadlines simultaneously.
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Detail-oriented with strong problem-solving capabilities.
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Customer-focused and service-oriented mindset.
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Ability to work effectively with internal teams, clients, vendors, and employees.
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Experience working with benefits administration systems, enrollment platforms, or HR technology preferred.
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Strong proficiency with Microsoft Office and related business applications.
BHDD4460
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