Bilingual Patient Support Specialist - Clinical Services

Benefits: The benefits package includes excellent employer paid health insurance with low out of pocket cost, retirement pension (NC Local Government Retirement System), 401(k) with match, dental, vision, life, disability, paid vacation, paid sick, 13 paid holidays, floating holiday, new hires start out with two vacation and sick days and begin accruing immediately, paid parental leave, paid volunteer hours, employee assistance program, tuition reimbursement, longevity pay, wellness allowance and more. (Benefits differ for part time employees). Prior local and state government years of service count toward calculating vacation accrual rate!

Hours: 8:00 - 5:00 Monday - Friday, 40 hours per week

The Bilingual Patient Support Specialist will be responsible for preparing, maintaining, and processing records, logs, and files; scheduling appointments; and performing data entry for the Clinical Services Division. Performs complex clerical duties under regular supervision.

Primary Responsibilities:

• Registers patients by checking them in and out in a timely and professional manner
• Verifies patient insurance coverage and eligibility
• Collects co-payments in accordance with office policies
• Schedules and confirms patient appointments
• Scans documents into electronic folders

Education/Experience:

• High school diploma or equivalent
• Fluent in both written and oral English and Spanish
• Computer proficiency in Microsoft applications such as Word, SharePoint, Excel, and Publisher
• Healthcare experience preferred

Knowledge, Skills & Abilities:

• Thorough knowledge of standard office practices, procedures, equipment and administrative support techniques
• Knowledge of business English, spelling and basic arithmetic
• Ability to apply policies and procedures accurately
• Must be able to perform arithmetic calculations and prepare forms as well as statistical tables
• Accurate typing and data entry skills with attention to detail
• Ability to establish and maintain effective working relationships with clients, staff, and the general public
• Ability to work independently and manage multiple priorities

Our Mission

To improve individual and community health through services, education, and collaborative action.

Our Vision

We envision a thriving community where people make healthy choices in healthy environments.

CHA does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.