Bilingual Property/Casualty Insurance Account Manager

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

About the Role:
Willow Insurance Group Inc is looking for a driven and detail-oriented Bilingual Property/Casualty Insurance Account Manager to join our team in Grand Rapids, MI. This is an exciting opportunity to build meaningful client relationships while leveraging your bilingual skills in a dynamic, fast-paced insurance environment. If you're passionate about helping clients protect what matters most, we want to hear from you!



Responsibilities:

• Manage and service a book of personal and/or commercial property & casualty insurance accounts
• Communicate with clients in both English and Spanish to address coverage questions, policy changes, and renewals
• Process endorsements, certificates of insurance, and policy documentation accurately and efficiently
• Identify cross-selling and upselling opportunities to grow the agency's book of business
• Liaise between clients and insurance carriers to resolve claims, billing issues, and coverage concerns
• Maintain accurate client records and activity logs within agency management systems
• Provide exceptional customer service to retain existing clients and support new business development

Requirements:

• Bilingual proficiency in English and Spanish (written and verbal) required
• Active Illinois Property & Casualty Insurance Producer License preferred or required
• 2+ years of experience in P&C insurance account management or a related role
• Familiarity with personal lines, commercial lines, or both
• Proficiency with agency management software (e.g., Applied Epic, AMS360, or similar)
• Strong organizational skills with keen attention to detail
• Excellent interpersonal and communication skills with a client-first mindset

About Us:
Willow Insurance Group Inc is a trusted independent insurance agency serving the Des Plaines, IL community and surrounding areas. We pride ourselves on delivering personalized insurance solutions that give our clients peace of mind, and our diverse, bilingual team allows us to serve a wide range of customers with care and expertise. Our employees enjoy a supportive work culture, opportunities for professional growth, and the satisfaction of making a real difference in the lives of the clients we serve.