Billing Clerk — Frost Law
About the Role
Frost Law is hiring a Billing Clerk who cares about giving clients a good experience. We are a busy, hands-on law firm. Our billing team works together to keep billing clear and smooth for clients and attorneys. The work involves sensitive financial information and conversations that call for discretion, tact, and persistence. In-office work is preferred.
Responsibilities
- Answer incoming calls and respond to client billing questions promptly.
- Write professional emails, letters, and other client correspondence.
- Contact clients about past-due balances and collect payments.
- Process and post client payments accurately.
- Work with the billing team to find and implement more efficient billing procedures.
- Perform other administrative duties as assigned.
Qualifications
Required
- At least two years of accounts receivable, collections, or administrative experience.
- Strong critical thinking skills: the ability to evaluate billing discrepancies, spot problems in client accounts, and use sound judgment to resolve issues on your own.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills, including the ability to handle difficult conversations professionally.
- Excellent organizational skills and attention to detail.
- Ability to manage time well and prioritize competing tasks.
- A collaborative team player.
- Strong analytical and problem-solving skills.
- Ability to stay composed and effective in a fast-paced, sometimes high-pressure environment.
- Proficiency in Microsoft Excel and Google Workspace.
Preferred
- Experience with Clio or similar legal billing software.
- Availability to work in the office.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance