Branch Customer Representative - Bilingual Preferred

Job Locations:
12510 U.S. Highway 301 Dade City, FL 33525 United States of America

Job Details:

The Member Advocate serves as a welcoming and trusted financial guide for credit union members. This role is responsible for delivering exceptional service through teller and platform functions, ensuring every member interaction is positive, informative, and aligned with their financial goals. The Member Advocate fosters a supportive environment where financial conversations are approachable and empowering, while also promoting credit union products and services. As a community connector, Member Advocates help grow the credit union's presence by participating in local events, volunteering, and building relationships. In some locations, based upon business need, this role may be required to be bilingual in Spanish, Creole, or other languages.

Position Overview:

The Member Advocate serves as a welcoming and trusted financial guide for credit union members. This role is responsible for delivering exceptional service through teller and platform functions, ensuring every member interaction is positive, informative, and aligned with their financial goals. The Member Advocate fosters a supportive environment where financial conversations are approachable and empowering, while also promoting credit union products and services. As a community connector, Member Advocates help grow the credit union's presence by participating in local events, volunteering, and building relationships. In some locations, based upon business need, this role may be required to be bilingual in Spanish, Creole, or other languages.

Job Description:

• Greet and assist members in a courteous, professional, and timely manner
• Listen to member needs, provide accurate information, and deliver effective solutions
• Ensure a welcoming environment that encourages open financial discussions
• Process daily financial transactions including deposits, withdrawals, loan payments, and account inquiries
• Maintain and balance cash drawer in accordance with credit union policies
• Verify identification, endorsements, and signatures while adhering to regulatory standards
• Secure negotiable items and confidential records at all times
• Identify opportunities to refer members to additional products and services
• Open new accounts and input loan applications with accuracy and compliance
• Perform account maintenance, resolve discrepancies, and reconcile errors
• Present and explain options for share, retirement, fiduciary, and negotiable deposit accounts
• Ensure all regulatory requirements are met during account and loan processes
• Cross-sell financial solutions based on member needs
• Serve as a product ambassador, sharing the benefits of product offerings and helping members make informed choices
• Conduct member interviews to assess loan qualifications and gather necessary documentation
• Input and process consumer and mortgage loan requests in accordance with underwriting guidelines
• Communicate clearly with members throughout the loan application and disbursement process
• Represent the credit union at local events and initiatives to build relationships and promote services
• Provide budget and debt counseling to support members' financial wellness
• Identify referral opportunities and connect members with affiliated partners such as Suncoast Investment Services
• Provide coverage across the branch network within the district or region as needed

Qualifications:

• High school diploma or equivalent

• Minimum of 1 year of experience with a financial institution or similar customer service experience (Attainment of a bachelor's degree or other internally approved certification may be substituted for previous work experience)
• General math proficiency to balance cash drawer, audit own work, and reconcile accounts
• Ability to work under moderate supervision
• Ability to maintain a high level of confidentiality
• In some locations, based upon business need, demonstrated bilingual language proficiency may be required

The physical demands outlined here indicate the requirements an employee must meet to perform the essential functions of this role effectively. Suncoast Credit Union is dedicated to ensuring access, equal opportunity, and reasonable accommodation for individuals with disabilities. Reasonable accommodation is provided to enable individuals with disabilities to perform these essential functions.

While performing the duties of this job, the employee is regularly required to move freely in various work environments, including sitting, standing, walking, bending, and kneeling for extended periods. Manual dexterity is essential for using hands and fingers to handle, control, and feel objects to complete precise tasks such as keyboarding for extended periods. The ability to lift and carry items up to 25 pounds is required. This position involves frequent communication across various channels, including understanding verbal and written instructions. Visual and auditory acuity is necessary for computer and application usage, learning, and data interpretation. The role also involves occasional travel by automobile. The employee is occasionally required to work outside normal business hours.

Skills:

Active Listening, Cash-Handling, Communication, Customer Service, Empathy, Financial Management, Financial Product Sales, Loan Documentation, Loan Origination, Loan Processing, Membership Relations, Teamwork

Benefits:

• Financial Well-Being: Bonus Program, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year

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Not Required

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration annually, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.
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