Branch Operations Coordinator

JOB-10048004

Anticipated Start Date

November 23, 2026

Location

Germantown, WI

Type of Employment

Contract Hire

Employer Info

Our client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

We are seeking a detail-oriented and proactive Branch Operations Coordinator to support daily branch operations, service administration, and regional shipping and logistics activities. This position plays an important role in coordinating administrative processes, supporting service technicians, managing customer requests, and ensuring the timely movement of electric submersible pumps throughout the region.

Job Description

• Manage incoming phone calls, online inquiries, and customer walk-ins.
• Process customer requests and enter orders received by phone, email, or in person.
  
• Provide accurate information regarding products, services, and order status, directing technical or specialized inquiries to the appropriate personnel.
  
• Process and maintain work orders using service management and ERP systems.
  
• Ensure all service operations, parts, labor, and time entries are accurately documented for appropriate billing.
  
• Obtain and maintain customer payment information for service orders.
  
• Assist with contract renewals, contract maintenance, purchase order updates, and basic contract changes.
  
• Review automatic contract renewals and support contract additions as needed.
  
• Maintain accurate documentation and follow established business processes.
  
• Coordinate the scheduling of technicians, equipment, deliveries, and product shipments.
  
• Arrange product deliveries and pickups in accordance with customer agreements and freight requirements.
  
• Prepare shipping documentation and paperwork for customer sign-off.
  
• Coordinate the shipment of electric submersible pumps to regional hubs and from the branch to customers.
  
• Support service shop technicians by assisting with work orders and locating parts required for product repairs.
  
• Assist branch staff with reporting, operational metrics, and administrative requirements.
  
• Ensure customer requests and service activities are completed within established timelines.
  
• Pressure wash, inspect, triage, and prepare electric submersible pumps for shipment.
  
• Palletize and properly prepare pumps for transportation to regional hubs.
  
• Operate a powered forklift to load and unload incoming and outgoing shipments.
  
• Maintain an organized, clean, and safe working environment.
  
• Coordinate shipping activities to ensure equipment moves efficiently and within required deadlines.
  
• Promote and maintain a strong safety culture within the branch.
  
• Ensure technicians have the appropriate site safety credentials and current training.
  
• Collaborate with customers, technicians, branch personnel, and other regional locations.
  
• Communicate operational updates and coordinate activities across departments and branches.
  
• Demonstrate accountability, initiative, and a commitment to customer satisfaction.
  
• Work independently when required while contributing effectively within a team environment.
• Shift: 7:30am-4:00 Monday-Friday

Skills Required

• 3–5 years of relevant experience in branch operations, service coordination, administration, logistics, or a similar role.
• Previous experience with ServiceMax is a strong plus.
  
• Experience working with ERP systems such as SAP or STEEB preferred.
  
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
  
• Strong organizational, time management, and multitasking abilities.
  
• Excellent verbal and written communication skills.
  
• Ability to manage non-routine tasks and troubleshoot operational processes.
  
• Understanding of general business operations, order processing, and logistics.
  
• Ability to work independently with minimal supervision while collaborating across departments.
  
• Strong attention to detail and commitment to accurate documentation.
  
• Ability to work comfortably in both an office and shop/warehouse environment.
  
• Ability to obtain forklift certification.

Education

• Highschool diploma or GED

Pay Rate

• $22 - $31 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)