Branch Support Specialist

Overview

The Branch Support Specialist provides day-to-day operational support for the Houston branch. This role supports customer-facing activities, warehouse operations, branch administration, and the Texas sales team to help ensure the location operates efficiently and customers receive timely support.

This position is designed to provide flexible support across the branch and does not have supervisory or leadership responsibilities.

Responsibilities

Key Responsibilities

• Answer incoming phone calls and direct customers or inquiries to the appropriate team member.
• Greet walk-in customers and provide general customer support.
• Order office, warehouse, and branch supplies as needed.
• Assist with general day-to-day branch activities and administrative tasks.
• Support the warehouse with:
• • Picking and staging customer orders
  • Packing and shipping Parts and SRE orders
  • Receiving incoming shipments
  • Organizing inventory and maintaining warehouse cleanliness
  • Assisting with customer pickups
• Prepare shipping documents, packing slips, and other related paperwork.
• Assist with inventory transactions and basic inventory control activities.
• Coordinate customer needs with the Texas sales team, including order status, shipping information, customer pickups, and other follow-up as needed.
• Help ensure sales orders and customer requests move smoothly between Sales, Parts, Warehouse, Service, and other departments.
• Maintain branch files, records, and basic documentation.
• Assist with scheduling deliveries, freight pickups, and other logistical needs.
• Provide backup coverage for branch operations during vacations, meetings, and other absences.
• Perform other duties as assigned to support the Houston operation.

Preferred Experience

• Experience in an industrial, equipment, automotive, engine, Parts, or distribution environment.
• Familiarity with shipping and receiving processes.
• Experience supporting sales or customer order coordination.
• Experience working with inventory or warehouse management systems.

Success in This Role

Success will be measured by the ability to:

• Keep day-to-day branch activities running smoothly.
• Provide responsive customer support.
• Improve warehouse and shipping efficiency.
• Reduce administrative and operational workload on Sales and other branch employees.
• Support accurate and timely order fulfillment.
• Help the Houston team continue to grow without creating operational bottlenecks.

Qualifications

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years’ prior experience in customer service, warehouse operations, office support, Parts, or a similar environment preferred.
• Strong organizational and communication skills.
• Ability to manage multiple priorities and work across several departments.
• Comfortable working with customers both in person and over the phone.
• Basic computer skills, including Microsoft Outlook, Excel, and other business systems.
• Ability to learn inventory, order-entry, shipping, and CRM systems.
• Strong attention to detail and follow-through.
• Ability to work independently while also supporting a team environment.
• Ability to safely lift and move Parts and packages as required.
• Ability to operate a forklift safely.